Summary of Diagram-Building Blocks

Home > Composer > Composer Help > Summary of Diagram-Building Blocks Composer supplies diagram-building blocks for creating voice applications for Genesys Voice Platform (GVP) and routing applications for the Orchestration Platform (ORS). Use the following links for block summaries:

Blocks for Creating GVP Applications

• Basic Blocks
• Database Blocks
• Computer Telephony Integration Blocks
• External Message Blocks
• Reporting Blocks

Blocks for Creating ORS Routing Applications

• Interaction Process Diagram Blocks
• eServices Blocks
• Flow Control Blocks
• Routing Blocks
• Voice Treatment Blocks

Common Blocks

The Common Blocks can be used for both voice and routing applications