Prerequisites
Contents
Hardware Requirements
See Sizing for details.
OS Requirements
Genesys Supported Operating Environment Reference Guide
Browser Support
Web Browsers
- Google Chrome
- Mozilla Firefox 9.0+
- Microsoft Internet Explorer 8+
- Apple Safari 5.1+
Mobile Browsers
- iOS Safari
- Android Chrome
Known Limitations
The Playground application included in the Genesys Web Engagement solution only supports Internet Explorer 9.0+.
Java Requirements
Java version 1.6.0_38 or higher.
Genesys Environment
In addition to having a Genesys Management Framework environment installed and running, the following table lists the mandatory Genesys components that are used with a Genesys Web Engagement installation.
Mandatory Components
Component Name | Minimum Compliant Version |
---|---|
Orchestration Server | 8.1.300.39 |
Stat Server | 8.1.000.23 |
Interaction Server | 8.5.100.18 |
Chat Server | 8.1.001.41 |
Genesys Rules Authoring Server | 8.5.000.11 |
Configuration Server (for UTF-8 support) | 8.1.200.04 |
Configuration Server DB (for UTF-8 support) | 8.1.200.04 |
Components for Application Development
The following components are mandatory to create customized Genesys Web Engagement applications:
Component Name | Minimum Compliant Version | Details |
---|---|---|
Genesys Rules Authoring Tool | 8.5.000.11 | You must create a user with Roles Privileges that enable the creation of Rules package in Genesys Rules Authoring. See Role-Based Access Control in the Genesys Rules System Deployment Guide. |
Genesys Rules Development Tool | 8.1.400.02 | This component must be deployed as Composer plug-in or independently in Eclipse; make sure that settings are correct for Configuration Server and Repository Server, as detailed in Installing the GRDT Component in the Genesys Rules System Deployment Guide. |
Composer | 8.1.300.89 | Mandatory to publish the Web Engagement rules template. This component can also be used to update or deploy routing and engagement strategies. |
Genesys Administrator Extension | 8.1.400.58 | Mandatory for the Simple Engagement model. |
Genesys Administrator | 8.1.300.02 | Mandatory. |
Components for Interaction Management
Component Name | Minimum Compliant Version |
---|---|
Interaction Workspace (If you use the GWE plug-in for Interaction Workspace) | 8.1.401.36 |
Workspace Desktop Edition (If you use the GWE plug-in for Workspace Desktop Edition) | 8.5.000.55 |
Additional Components (Optional)
Component Name | Minimum Compliant Version |
---|---|
CCPulse+ | 8.0.000.36 |
This page was last edited on July 14, 2016, at 17:29.
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