Prerequisites
Contents
Hardware Requirements
See Sizing for details.
OS Requirements
See the Operating Systems section of the Genesys Web Engagement page in the Genesys Supported Operating Environment Reference Guide for more information on supported operating systems.
Browser Support
Web Browsers
See the Browsers section of the Genesys Web Engagement page in the Genesys Supported Operating Environment Reference Guide for supported browsers.
The following previously supported browsers, although tested, have been discontinued and are no longer supported by Genesys:
- Safari 3 and 5
- Firefox 3, 4, and all non-ESR versions
- Internet Explorer 7, 8, 9, and 10
Mobile Browsers
- iOS Safari
- Android Chrome
Known Limitations
The Playground application included in the Genesys Web Engagement solution does not support Internet Explorer 8.
Java Requirements
For Java prerequisites, see the Prerequisites section of the Genesys Web Engagement page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all prerequisites.
Genesys Environment
In addition to having a Genesys Management Framework environment installed and running, the following table lists the mandatory Genesys components that are used with a Genesys Web Engagement installation.
Mandatory Components
| Component Name | Minimum Compliant Version |
|---|---|
| Orchestration Server | 8.1.300.55 |
| Stat Server | 8.5.000.17 |
| Interaction Server | 8.5.100.18 |
| Chat Server | 8.1.001.41 |
| Genesys Rules Authoring Server | 8.5.200.00 |
| Configuration Server (for UTF-8 support) | 8.1.200.17 |
Note: Web Engagement supports a connection to the Interaction Server Proxy as an alternative to a direct connection to Interaction Server.
Components for Application Development
The following components are mandatory to create customized Genesys Web Engagement applications:
| Component Name | Minimum Compliant Version | Details |
|---|---|---|
| Genesys Rules Authoring Tool | 8.5.303.08 | You must create a user with Roles Privileges that enable the creation of Rules package in Genesys Rules Authoring. See Role-Based Access Control in the Genesys Rules System Deployment Guide.
|
| Genesys Rules Development Tool | 8.1.400.05 | This component must be deployed as Composer plug-in or independently in Eclipse; make sure that settings are correct for Configuration Server and Repository Server, as detailed in Installing the GRDT Component in the Genesys Rules System Deployment Guide. |
| Composer | 8.1.430.03 | Mandatory to publish the Web Engagement rules template. This component can also be used to update or deploy routing and engagement strategies. |
| Genesys Administrator Extension | 8.5.210.05 | Required to install the Web Engagement Plug-in for Genesys Administrator Extension. Can also be used to provision Web Engagement. |
| Genesys Administrator | 8.1.300.02 | Optional. Can be used as an alternative to Genesys Administrator Extension when provisioning Web Engagement. |
Components for Interaction Management
| Component Name | Workspace Desktop Edition Plug-in Version |
Minimum Compliant Version |
|---|---|---|
| Workspace Desktop Edition | 8.5.000.42 | 8.5.111.12 |
| 8.5.000.11 – 8.5.000.36 | 8.5.000.55 |
Additional Components (Optional)
| Component Name | Minimum Compliant Version |
|---|---|
| CCPulse+ | 8.0.000.36 |
| Pulse | For information on Pulse support for Web Engagement and Genesys Data Processing Server, see Using Web Engagement with Data Processing Server |