Configuring iWD Manually (for releases from 8.5.104)

Important

This manual procedure replaces (from release 8.5.104 onwards) the configuration and deployment activities previously carried out by the iWD Setup Utility.

Procedure

1. Log in to GAX.


2. Go to Administration >Installation Packages and click New.


3. Check Installation Package Upload (includes templates) and click Next.


4. Click Upload, select the iWD Manager installation package and click Finish. Upload can take a few minutes. When it is completed you will see the uploaded iWD Manager installation package.


5. Go to Configuration > Accounts > Capacity Rule and create iwd_capacity_rule (that is, one interaction of any type) in the tenant's Script folder.


6. Go to Configuration > Switching > Places and create iwd_place for the iwd_admin user.


7. Go to Configuration > Accounts > Users and create the iwd_admin user . In the iwd_admin user, set the Default Place to iwd_place and the Capacity Rule to iwd_capacity_rule.


8. Go to Configuration > Accounts > Access Groups and create the iwd_access_group. Add the iwd_admin user in the Members tab.


9. Go to Configuration > Accounts > Agent Groups and create the IWD agent group. Add the iwd_admin user to the Agents tab.


10. Go to Configuration > Environment > Tenants and in the Permissions tab assign Create, Read, Update, and Execute permissions to the iwd_access_group.


11. Go to Configuration > Accounts > Roles and create the iwd_role. In the Assigned Privileges tab, check all the required privileges from the iWD and CfgiWDManager groups.


12. Go to Configuration > Routing >eServices and create the Iwd_Package_List object. Set the Name and Alias to Iwd_Package_List. In the Options tab create:
    
    1. A section called RulePackageList.
       
    2. A key called <Solution runtime id>, with the value <GRAT package name>
    
    
13. Go to Configuration > Routing > eServices and create Iwd_Esp_List object. Set the Name and Alias to Iwd_Esp_List. In the Options tab create:
    
    1. A section called GREServerList.
    2. A key called <Solution runtime id> with the value <GRE application name>.
    
    
14. (Optional) If UCS will be used, create:
    1. A section called ContactServerList.
    2. A key called <Solution runtime id> with the value <UCS application name>
    
    
15. Import the iWD Business Process using the procedures described here.


16. Activate the Classification, Prioritization, Distribution, Mark Interaction as Done and Removal strategies.


17. Go to Configuration > Switching > DNs > Switches > <multimedia switch> > DNs and create a virtual queue called iWD. Set its Name and Alias to iWD and its Routing Type to Default.


18. Configure the iWD Stat Extensions:


1. Extract the iWD Stat Extensions IP to a temporary folder (such as iwdstatext).
2. Copy ./iwdstatext/java/ext/* to ../statserver/java/ext.
3. Copy ./iwdstatext/java/lib/* to ../statserver/java/lib.
4. Add the following options to Stat Server applications.

Section	Key	Value
statserver	enable-java	true
java-config	java-libraries-dir	./java/lib
	java-extensions-dir	./java/ext
	jvm-path	<jdk install dir>/jre/lib/amd64/server/libjvm.so for Linux/UNIX <jdk install dir>\jre\lib\amd64\server\libjvm.dll for Windows
java-extensions	BPR_iWD_Extension.jar	true
java-extensions-bpr-iwd	dimension-mapping-1	Filter
	java-extension	BPR_iWD_Extension.jar
	java-extension-jar	BPR_iWD_Extension.jar
	jdbc-driver	Please refer to this jdbc-driver-jar option description.
	jdbc-url	Please refer to this jdbc-url option description.
	password	<iWD datamart password>
	refresh	15
	service-id-1	STAT_1
	service-tenant-1	Resources
	<iWD datamart database user>	user
	verbose	debug
	virtual-queue-name-1	iWD

5. Restart the Stat Servers.