Creating and Configuring iWD Web in GAX

Creating iWD Web Application

1. Create a new iWD Web application (iWD Web app_8.5.aaa.bb_xxxyyyzzz) based on the iwdwebapp template.
   Important

   This should be of type ThirdPartyApplication.

Configuring iWD Web Server Application

1. Open the iWD Web Server Application which was created during installation process.
2. Add Interaction Server and Message Server to its Connections tab.
   Important

   iWD Web supports HA Configuration Server deployment. Primary config server must be up & running when iWD Web is starting. Later failover may encounter.
   Important

   iWD Web supports HA Interaction Server deployment. For default profile HA for Interaction Server API client is supported. For wscp profile HA for capture point is not supported.
   Important

   iWD Web supports HA Message Server deployment.
3. Make sure that the correct tenant is added to the Tenants tab.
4. Configure the application details on the Options tab:
   1. Configure the boot section:
      1. Set the boot:iwdweb.config_server.client_app_name property to the same as the iWD Web Application name (iWD Web app_8.5.aaa.bb_xxxyyyzzz)
         Important

         This is a ThirdPartyApplication type. If this application doesn't already exist, you must create it.
      2. Set profile parameter in the spring.profiles.active option.
         You can select either the default value default or wscp to determine how iWD Web will interact with Interaction Server:
         • default configures iWD Web to interact directly via the Genesys PSDK and Interaction Server API client. This is the default value.
         • wscp configures iWD Web to interact with Interaction Server through a Web Service Capture Point (already embedded in Interaction Server).
         For the Security profile, you must use the default value form-login value to ensure Spring security supports authentication against Configuration Server using username/password credentials entered on a login form and to enable CSRF protection. This Security profile is also set by Spring Boot's spring.profiles.active option which should look like this with default values configured:

         boot:spring.profiles.active: default,form-login

         This means form login username/password authentication and direct connection via Interation Server API.

      3. Configure any other iWD Web properties as required. See here for more details.
   2. If you selected default in the previous step:
      1. Set the inx:solution_id (runtime_id) (SLT1).
      2. Set the inx:capture_point_id property. Use the iWD Web Capture Point name iWD_Web_WSCP.
      3. inx:department_id, inx:process_id may be used to set default values for Department and Process.
      4. Configure any other required properties.