auth Section
provider
Default Value: ""
Valid Values: "", wfm
Changes Take Effect: After restart
Dependencies: [Server] tzdb. See Important note in this option
Introduced: 8.5.214.08
Specifies the provider that performs WFM user authentication.
If this option value is set to:
- "" (empty string)—WFM Server SOAP API authenticates WFM users.
- wfm—WFM Server REST API (on-premises) authenticates WFM users. Such configuration influences default value of tzdb option which controls time zones usage.
roles.administrator
Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.
Specifies a comma-separated list of Genesys role names. (Do not add spaces between list items.) Users who are assigned any of these roles are designated as Administrators when they are auto-imported into the WFM database.
roles.administrator.default
Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.
Specifies the name of WFM role that is assigned to the newly auto-imported administrator, if the user’s Genesys role is not explicitly mapped to the WFM role.
roles.supervisor
Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.
Specifies a comma-separated list of Genesys role names. (Do not add spaces between list items.) Users who are assigned any of these roles are designated as a supervisor when they are auto-imported into the WFM database.
roles.supervisor.default
Default Value: " " (empty string)
Valid Values: A string of characters
Changes Take Effect: Immediately
Dependencies: None
Introduced: 8.5.218.
Specifies the name of WFM role that is assigned to any newly auto-imported supervisor, if the user’s Genesys role is not explicitly mapped to the WFM role.