Work with Data Source Database Names

The data source database name must include the linked server name if the database is present on a different database server from that on which the Platform database is installed. See Configure Oracle 11g Metrics Data Sources.

For Cisco ICM data sources:

• The linked server must point to the server that hosts the Cisco central ICM/IPCC database.
• The database specified must be an AWDB database.

Examples of Data Source Names

Example database name for a Genesys data source (if located on the same database as the Platform database):
advisors_gametrics

Example database name for a Cisco data source (using linked server ICMCENTRAL and AWDB named name_awdb):
ICMCENTRAL.name_awdb

Example database name for a Genesys data source where the linked server name contains special characters (this is for the case when the Genesys data source database is located on a MSSQL server other than the Platform database):
[DS00001Primary-345].advisors_gametrics