Alert Management Module

From the Alert Management module you can:

• Assess the success of the actions taken and learn what action to take for future similar alerts. See Displaying the Key Action Reports for an Alert.
• View the details of the alerts associated with a key action report. See Displaying the Alerts for a Key Action Report.
• Delete a key action report. See Deleting Key Action Reports.
• Filter the rows in either the Alerts pane or the Key Action Reports pane by date or text search. See Filters.
• Clear the date filter in either the Alerts pane or the Key Action Reports pane by clicking Clear.
• Add a new Key Action Report by clicking New.

Key Action Reports and Alerts

The Alert Management module displays a table of alerts and a table of key action reports, which enable you to determine the following:

• The best action to resolve a violation
• The key action reports for which you are responsible
• The key action reports for one or more alerts
• The alerts for one or more key action reports
• The alerts that do not have associated key action reports

The map displays all alerts, active and inactive. Only active alerts appear on the Alert Management module of the CCAdv and WA dashboards.

The number of archived key action reports/alert combinations will grow over time. Historical data might affect performance. To remove key action reports/alert combinations, see Purge Key Action Reports and Historical Alerts in the Genesys Performance Management Advisors Deployment Guide.