Selecting Multiple Rows from the Agent Groups Pane

From the Agent Groups pane, available in Contact Center Advisor and Workforce Advisor, select one or more rows and click the Resource Management icon. The agents associated with the agent groups selected are displayed.

As you select a row, the associated applications or contact groups are highlighted on the Applications pane in Contact Center Advisor, or the Contact Groups pane in Workforce Advisor. If multiple agent groups are selected, the applications or contact groups highlighted on the Applications or Contact Groups pane are those associated with the agent group that was selected last. The last-selected agent group is identified by a blue border and a darker shade.

Important

In the CCAdv and WA dashboard, agent groups are not under role-based access control. See Role-Based Access and Permissions.

See also:

• Selecting a Single Row from the Contact Centers Pane
• Selecting Multiple Rows from the Applications or Contact Groups Pane