Create the Advisors Databases

Use the procedures in this section to install the databases that Performance Management Advisors require. Installation of the databases is the first step in Advisors deployment.

Deployment Roadmap

The arrow icon in the following roadmap indicates where you are in the Advisors deployment process.

1. [+] Install the databases that correspond to the Advisors products you will deploy.
   1. Advisors Genesys Adapter metrics database
   2. Advisors Platform database
   3. Metric Graphing database
2. Create the Advisors User and the Object Configuration User in Configuration Server.
3. [+] Install the Platform service on servers where it is required for Advisors components.
   • Advisors Administration
   • Advisors Web Services
   • WA Server
   • FA Server with rollup engine
   • CCAdv/WA/FA Accessibility services
   • CCAdv/WA Resource Management console
4. Install each adapter that you will use and configure the adapter Application objects with Stat Server connections.
5. [+] Install the Advisors components for your enterprise.
   1. Contact Center Advisor server (CCAdv XML Generator)
   2. Workforce Advisor server
   3. Frontline Advisor server
   4. SDS and the CCAdv/WA Resource Management console
6. Make any required configuration changes.