web-rtc.phone-number-prefix
Section: interaction-workspace
Default Value:
Valid Values: Any string
Changes Take Effect: When the session is started or restarted.
Discontinued: 8.6+
Specifies the prefix that is used for the phone number that is dynamically created for WebRTC.
8.5.202.45
Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 07/06/18 | Hot Fix | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- The web-rtc.phone-number-prefix option has been added to enable you to add a prefix to dynamically created WebRTC DNs to avoid matching dial-plans.
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
The call muting state display now works as expected. Previously, after an agent unmuted a call by putting it on hold, the call muting state still displayed the call as muted when it was unmuted. (HTCC-29918)
In environments using external applications in Workspace, after an agent clicks Reply to an inbound email, all actions that update the reply interaction no longer cause a secondary tab containing the external application to open. (HTCC-29793)
For Internet Explorer, the scrollbar in the Standard Response view no longer disappears when an agent clicks in this area. (HTCC-29743)
Web Services API
GWS now recovers the correct agent state if it loses connection to Interaction Server or if an agent lands on a different GWS node. (HTCC-29778)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.45.