contact.all-interactions-displayed-columns
Section: interaction-workspace
Default Value: Status,Subject,StartDate,EndDate
Valid Values: A comma-separated value list of Contact History items to display in the interaction view MyHistory, for example: Status, Subject, StartDate, EndDate, MediaType
Changes Take Effect: When the session is started or restarted.
Modified: 8.5.202.94
Specifies the list of interaction attributes that are displayed in the result list of the Interaction Search view.
contact.history-displayed-columns
Section: interaction-workspace
Default Value: Status,Subject,StartDate,EndDate,OwnerId
Valid Values: A comma-separated value list of Contact History items to display in the interaction view, for example: Status, Subject, StartDate ,EndDate, OwnerId, MediaType.
Changes Take Effect: When the session is started or restarted.
Modified: 8.5.202.94
Specifies the list of Contact History items that are displayed in the interaction view.
contact.myhistory-displayed-columns
Section: interaction-workspace
Default Value: Status,Subject,StartDate,EndDate
Valid Values: A comma-separated value list of Contact History items to display in the interaction view MyHistory. For example: Status, Subject, StartDate, EndDate, MediaType
Changes Take Effect: When the session is started or restarted.
Modified: 8.5.202.94
Specifies the list of Contact History items that are displayed in the MyHistory view.
8.5.202.94
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 12/22/21 | Hot Fix | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- Media Type is now supported as a column in the Contact History views. To enable this feature, add the value MediaType to one or more of the following configuration options:
- contact.myhistory-displayed-columns
- contact.history-displayed-columns
- contact.all-interactions-displayed-columns
- (HTCC-31590)
- The Push URL feature is no longer supported for chat consultations as a pushed URL cannot be displayed to the agent or the consulted party. (HTCC-31597)
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
A supervisor who is monitoring a chat is no longer saved as the last called agent for the contact. Previously, when a supervisor accepted a chat monitoring request, he or she was associated with the handling the interaction and assigned as the last agent in the contact record.. (HTCC-31589)
For Avaya switch environments, Agent Desktop now enables agents to complete a call transfer to a consultation target while the consultation call is on hold. Previously, agents could only complete a call transfer to the consultation target while on the consultation call. (HTCC-31547)
Web Services API
For Avaya switch environments, Web Services now enables agents to complete a call transfer to a consultation target while the consultation call is on hold. Previously, agents could only complete a call transfer to the consultation target while on the consultation call. This feature is enabled by using the following option in the application.yaml file:
serverSettings:
...
enableSpecificTwoStepTransferForAvayaSwitch: true(HTCC-31547)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.94.