teamcommunicator.one-step-transfer-with-consultation.enabled
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Introduced: 8.5.202.87
Specifies whether agents can make a one-step transfer of a call when there is an active consultation on the call. When the value of this option is set to false, the one-step transfer button is not displayed and agents cannot perform a one-step transfer operation when there is an active consultation.
teamcommunicator.one-step-conference-with-consultation.enabled
Section: interaction-workspace
Default Value: true
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Introduced: 8.5.202.87
Specifies whether agents can make a one-step conference of a call when there is an active consultation on the call. When the value of this option is set to false, the one-step conference button is not displayed and agents cannot perform a one-step conference operation when there is an active consultation.
8.5.202.87
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 04/09/21 | General | X |
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What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- You can now specify that a Corporate Favorite is available in the Team Communicator only for consultation calls. You can also specify whether the consultation-only Corporate Favorite is enabled to complete the consultation as a transfer or a conference. The capabilities option in the section for a given Corporate Favorite is expanded to enable you to specify whether the agent can use the Corporate Favorite to complete a consultation call as a two-step transfer or a two-step conference.
- You can now hide the Transfer and Conference buttons in the Voice interaction toolbar when the agent is engaged in an active consultation and the Complete Transfer and Complete Conference operations are not possible for the active consultation. The following options are introduced to support this feature:
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
The channel names in the My Channels view are now localized using the language selected by the agent during the login. Previously, the channel names always displayed in English. (HTCC-31420)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.87.