9.1.001.07

Genesys Hub Plug-in for Workspace Desktop Edition Release Notes

9.x

Genesys Hub Plug-in for Workspace Desktop Edition is part of 9.x starting in 9.1.000.03.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
06/26/19	General					X

Helpful Links

Releases Info

• List of 9.1.x Releases
• 9.1.x Known Issues

Product Documentation

• Messaging Applications

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

Important

Starting with release 9.1.001.07, Apple Business Chat Plug-in for Workspace Desktop Edition is no longer a separate component. All its functionality is now available in Genesys Hub Plug-in for Workspace Desktop Edition. Genesys Hub Plug-in for Workspace Desktop Edition configuration option names and their values for whatsappsession and applebcsession have been changed. WhatsApp and Apple Business Chat tasks and privileges are now present in the Genesys Hub Plug-in for Workspace Desktop Edition XML template. Genesys recommends re-importing the XML template and reconfigure options and role privileges to address these changes. See Configuration Options Reference for details.

• Support for WhatsApp inbound and outbound videos (mp4), audio files (amr, mp3, aac, m4a, ogg, opus, oga), and documents (pdf, doc, docx, ppt, pptx, xls, xlsx). (MSGA-2112, MSGA-2109, MSGA-1909, MSGA-1907)
• A new button, Create new session, is added to the WhatsApp and Apple Business Chat Interaction view to allow agents to create a new outbound session when the current session is disconnected. (MSGA-2064, MSGA-2036)
• Agents can now view location information in the incoming WhatsApp messages. (MSGA-1911)
• An agent, for example agent A, can now invite another agent (agent B) to join agent A’s current Apple Business Chat session through a conference. (MSGA-1894)
• An agent can now transfer an Apple Business Chat interaction to another agent. (MSGA-1892)
• Agents can initiate an outbound Apple Business Chat session with a past contact from the My History view. (MSGA-1168)

Resolved Issues

This release contains the following resolved issues:

---

The plugin no longer delays for up to 30 seconds while displaying WhatsApp interactions in Workspace Desktop Edition. (MSGA-2146)

---

The plugin no longer displays an error message if an agent uses a standard response that includes plain text and HTML (and/or binary attachments). (MSGA-2044)

---

Upgrade Notes

Starting with release 9.1.001.07, Apple Business Chat Plug-in for Workspace Desktop Edition is no longer a separate component. All its functionality is now available in Genesys Hub Plug-in for Workspace Desktop Edition. Follow the standard deployment procedure for Genesys Hub Plug-in for Workspace Desktop Edition.