Genesys Hub Plug-in for Workspace Desktop Edition 9.1.x Release Note

9.x

Genesys Hub Plug-in for Workspace Desktop Edition is part of 9.x starting in 9.1.000.03.

This Release Note applies to all 9.1.x releases of Genesys Hub Plug-in for Workspace Desktop Edition. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

[+] Note about release order

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

Release 9.1.0:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
9.1.018.04	12/13/24	Update					X
9.1.017.07	10/22/24	Update					X
9.1.017.01	07/23/24	Update					X
9.1.016.00	05/03/24	Hot Fix					X
9.1.015.00	03/15/24	Update					X
9.1.014.03	12/13/23	Update					X
9.1.009.04	06/26/23	Update					X
9.1.008.07	02/06/23	Hot Fix					X
9.1.008.06	03/04/22	Update					X
9.1.007.07	05/25/21	General	Under Shipping Control				X
9.1.006.17	12/18/20	General	Under Shipping Control				X
9.1.005.08	05/22/20	Update					X
9.1.003.04	12/26/19	Update					X
9.1.002.07	09/30/19	Update					X
9.1.001.07	06/26/19	General					X
9.1.000.03	03/27/19	General	Under Shipping Control				X

This Release Note lists the supported operating systems for each release at a high level. For more detailed information about the supported versions for each operating system, see the Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide.

For information about 9.0.x releases of Apple Business Chat Plug-in for Workspace Desktop, see the 9.0 Release Note (Cumulative).

Discontinued Support

[+] Note about discontinued items

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

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• Windows Server 2012.
• Windows 8.

Discontinued as of: 9.1.007.07

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Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 9.1.x releases of Genesys Hub Plug-in for Workspace Desktop Edition, including the issues that are specific to Localized (International) releases, at the following links:

• Known Issues and Recommendations
• Internationalization Issues

Related Resources

For additional information about Genesys Hub Plug-in for Workspace Desktop Edition, see the following documentation:

• The documentation related to this software is available from the Messaging Applications product page.

• The Apple Business Chat Guide provides details about using Workspace Desktop Edition to receive and handle interactions coming from the Apple Business Chat channel of Genesys Messaging Applications.

• The WhatsApp Guide provides details about installing and configuring Genesys Hub Plug-in for Workspace Desktop Edition.

• eServices Options Reference provides a reference listing of Genesys Hub Plug-in for Workspace Desktop Edition configuration options.

• The Messaging Apps/Social Engagement page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for Messaging Applications components.

Release Notes for other Genesys components are available here.