T-Library Functionality
The following table presents T-Library functionality supported in T-Server for Connector. The table entries use these notations:
- N—Not supported
- Y—Supported
- I—Supported, but reserved for Genesys Engineering
- E—Event only supported
When a set of events is sent in response to a single request, the events are listed in an arbitrary order. An asterisk (*) indicates the event that contains the same Reference ID as the request. For more information, refer to the Genesys Events and Models Reference Manual and the Platform SDK 8 .NET (or Java) API Reference.
This table reflects only the switch functionality used by Genesys software and might not include the complete set of events offered by the switch.
Note: Refer to the BroadWorks Connector Interoperability topic for the switch functionality supported by T-Server for CSTA Connector.
Certain requests in the table are reserved for Genesys Engineering and are listed here merely for completeness of information.
Notes describing specific functionality appear at the end of the table.
Supported T-Library Functionality
|
Feature Request |
Request Subtype |
Corresponding Event(s) |
Supported |
|---|---|---|---|
|
General Requests | |||
|
TOpenServer |
EventServerConnected |
Y | |
|
TOpenServerEx |
EventServerConnected |
Y | |
|
TCloseServer |
EventServerDisconnected |
Y | |
|
TSetInputMask |
EventACK |
Y | |
|
TDispatch |
Not Applicable |
Y | |
|
TScanServer |
Not Applicable |
Y | |
|
TScanServerEx |
Not Applicable |
Y | |
|
Registration Requests | |||
|
TRegisterAddress <ref>Every configured device is monitored as soon as the connection with the switch is established. Extensions are monitored by using the MonitorDeviceCalls (telephony events) and MonitorACDFeatures (agent states) functionality. Routing Points are monitored by using MonitorDevice and ACD Queues by using MonitorQueue.</ref> |
EventRegistered |
Y | |
|
TUnregisterAddress |
EventUnregistered |
Y | |
|
Call-Handling Requests | |||
|
TMakeCall <ref>Functions on digital phones without any human intervention.</ref> |
Regular |
EventDialing |
Y |
|
DirectAgent |
N | ||
|
SupervisorAssist |
N | ||
|
Priority |
N | ||
|
DirectPriority |
N | ||
|
TAnswerCall <ref>This function is not available for analog phones (Extension type 2).</ref> |
EventEstablished |
Y | |
|
TReleaseCall |
EventReleased |
Y | |
|
TClearCall |
EventReleased |
Y | |
|
THoldCall |
EventHeld |
Y | |
|
TRetrieveCall |
EventRetrieved |
Y | |
|
TRedirectCall |
EventReleased |
Y | |
|
TMakePredictiveCall |
EventDialing*, EventQueued |
Y | |
|
Transfer/Conference Requests | |||
|
TInitiateTransfer |
EventHeld, EventDialing* |
Y | |
|
TCompleteTransfer |
EventReleased*, EventReleased |
Y | |
|
TInitiateConference |
EventHeld, EventDialing* |
Y | |
|
TCompleteConference <ref>Only three-party conferences are supported.</ref> |
EventReleased*, EventRetrieved, EventPartyAdded |
Y | |
|
TDeleteFromConference |
EventPartyDeleted*, EventReleased |
Y | |
|
TReconnectCall |
EventReleased, EventRetrieved* |
Y | |
|
TAlternateCall |
EventHeld*, EventRetrieved |
Y | |
|
TMergeCalls |
ForTransfer |
EventReleased*, EventPartyChanged |
N |
|
ForConference |
EventReleased*, EventRetrieved, EventPartyChanged, EventPartyAdded |
N | |
|
TMuteTransfer |
EventHeld, EventDialing*, EventReleased, EventReleased |
Y | |
|
TSingleStepTransfer |
EventReleased*, EventPartyChanged |
Y | |
|
TSingleStepConference |
EventRinging*, EventEstablished |
N | |
|
Call-Routing Requests | |||
|
TRouteCall |
Unknown |
EventRouteUsed |
Y |
|
Default |
Y | ||
|
Label |
N | ||
|
OverwriteDNIS |
Y | ||
|
DDD |
Y | ||
|
IDDD |
Y | ||
|
Direct |
N | ||
|
Reject |
Y | ||
|
Announcement |
N | ||
|
PostFeature |
N | ||
|
DirectAgent |
N | ||
|
Priority |
N | ||
|
DirectPriority |
N | ||
|
AgentID |
N | ||
|
CallDisconnect |
Y | ||
|
Call-Treatment Request | |||
|
TApplyTreatment |
Unknown |
(EventTreatmentApplied + EventTreatmentEnd)/EventTreatmentNotApplied |
N |
|
IVR |
N | ||
|
Music |
Y | ||
|
RingBack |
Y | ||
|
Silence |
Y | ||
|
Busy |
Y | ||
|
CollectDigits |
Y | ||
|
PlayAnnouncement |
Y | ||
|
PlayAnnouncementAndDigits |
Y | ||
|
VerifyDigits |
N | ||
|
RecordUserAnnouncement |
N | ||
|
DeleteUserAnnouncement |
N | ||
|
CancelCall |
Y | ||
|
PlayApplication |
N | ||
|
SetDefaultRoute |
N | ||
|
TextToSpeech |
N | ||
|
TextToSpeechAndDigits |
N | ||
|
FastBusy |
N | ||
|
RAN |
N | ||
|
TGiveMusicTreatment |
EventTreatmentApplied |
Y | |
|
TGiveRingBackTreatment |
EventTreatmentApplied |
Y | |
|
TGiveSilenceTreatment |
EventTreatmentApplied |
Y | |
|
DTMF (Dual-Tone Multifrequency) Requests | |||
|
TCollectDigits |
EventDigitsCollected |
Y | |
|
TSendDTMF |
EventDTMFSent |
Y | |
|
Voice-Mail Requests | |||
|
TOpenVoiceFile |
EventVoiceFileOpened |
N | |
|
TCloseVoiceFile |
EventVoiceFileClosed |
N | |
|
TLoginMailBox |
EventMailBoxLogin |
N | |
|
TLogoutMailBox |
EventMailBoxLogout |
N | |
|
TPlayVoice |
EventVoiceFileEndPlay |
N | |
|
Agent & DN Feature Requests | |||
|
TAgentLogin |
WorkModeUnknown |
EventAgentLogin |
Y |
|
ManualIn <ref>If a queue is configured with the WK (work mode) parameter, the agent state is NotReady after login.</ref> |
Y | ||
|
AutoIn <ref>If a queue is configured with the WK (work mode) parameter, the agent state is Ready after login. However, you can set the agent state to NotReady.</ref> |
Y | ||
|
AfterCallWork <ref>After an ACD call, an agent is automatically put into the AfterCallWork state.</ref> |
Y | ||
|
AuxWork |
Y | ||
|
WalkAway |
Y | ||
|
ReturnBack |
Y | ||
|
NoCallDisconnect |
Y | ||
|
TAgentLogout |
EventAgentLogout |
Y | |
|
TAgentSetIdleReason |
EventAgentIdleReasonSet |
N | |
|
TAgentSetReady <ref>Functions only if the queue is configured with the WK (work mode) parameter.</ref> |
EventAgentReady |
Y | |
|
TAgentSetNotReady |
WorkModeUnknown |
EventAgentNotReady |
Y |
|
ManualIn |
Y | ||
|
AutoIn |
Y | ||
|
AfterCallWork |
Y | ||
|
AuxWork |
Y | ||
|
WalkAway |
Y | ||
|
ReturnBack |
Y | ||
|
NoCallDisconnect |
Y | ||
|
TMonitorNextCall |
OneCall |
EventMonitoringNextCall |
Y |
|
AllCalls |
Y | ||
|
TCancelMonitoring |
EventMonitoringCanceled |
Y | |
|
TCallSetForward |
None |
EventForwardSet |
Y |
|
Unconditional |
Y | ||
|
OnBusy |
Y | ||
|
OnNoAnswer |
Y | ||
|
OnBusyAndNoAnswer |
N | ||
|
SendAllCalls |
N | ||
|
TCallCancelForward |
None |
EventForwardCancel |
Y |
|
Unconditional |
Y | ||
|
OnBusy |
Y | ||
|
OnNoAnswer |
Y | ||
|
OnBusyAndNoAnswer |
N | ||
|
SendAllCalls |
N | ||
|
TSetMuteOff |
EventMuteOff |
N | |
|
TSetMuteOn |
EventMuteOn |
N | |
|
TListenDisconnect |
EventListenDisconnected |
N | |
|
TListenReconnect |
EventListenReconnected |
N | |
|
TSetDNDOn |
EventDNDOn |
Y | |
|
TSetDNDOff |
EventDNDOff |
Y | |
|
TSetMessageWaitingOn |
EventMessageWaitingOn |
N | |
|
TSetMessageWaitingOff |
EventMessageWaitingOff |
N | |
|
Query Requests | |||
|
TQuerySwitch |
DateTime |
EventSwitchInfo |
N |
|
ClassifierStat |
N | ||
|
TQueryCall |
PartiesQuery |
EventPartyInfo |
Y |
|
StatusQuery |
N | ||
|
TQueryAddress |
AddressStatus |
EventAddressInfo |
Y |
|
MessageWaitingStatus |
N | ||
|
AssociationStatus |
N | ||
|
CallForwardingStatus |
Y | ||
|
AgentStatus |
Y | ||
|
NumberOfAgentsInQueue <ref>Only on the Agent Group, not the queue.</ref> |
Y | ||
|
NumberOfAvailableAgentsInQueue <ref>Only on the Agent Group, not the queue. Ready/Not Ready only.</ref> |
Y | ||
|
NumberOfCallsInQueue <ref>Only on the queue, not on the Agent Group.</ref> |
Y | ||
|
AddressType |
Y | ||
|
CallsQuery |
Y | ||
|
SendAllCallsStatus |
N | ||
|
QueueLoginAudit |
Y | ||
|
NumberOfIdleTrunks |
N | ||
|
NumberOfTrunksInUse |
N | ||
|
DatabaseValue |
N | ||
|
DNStatus |
Y | ||
|
QueueStatus |
Y | ||
|
TQueryLocation |
AllLocations |
EventLocationInfo |
I |
|
LocationData |
I | ||
|
MonitorLocation |
I | ||
|
CancelMonitorLocation |
I | ||
|
MonitorAllLocations |
I | ||
|
CancelMonitorAllLocations |
I | ||
|
LocationMonitorCanceled |
I | ||
|
AllLocationsMonitorCanceled |
I | ||
|
TQueryServer |
EventServerInfo |
Y | |
|
User-Data Requests | |||
|
TAttachUserData |
EventAttachedDataChanged |
Y | |
|
TUpdateUserData |
EventAttachedDataChanged |
Y | |
|
TDeleteUserData |
EventAttachedDataChanged |
Y | |
|
TDeleteAllUserData |
EventAttachedDataChanged |
Y | |
|
ISCC (Inter Server Call Control) Requests | |||
|
TGetAccessNumber |
EventAnswerAccessNumber |
Y | |
|
TCancelReqGetAccessNumber |
EventReqGetAccessNumberCanceled |
Y | |
|
Special Requests | |||
|
TReserveAgent |
EventAgentReserved |
I | |
|
TSendEvent |
EventACK |
I | |
|
TSendEventEx |
EventACK |
I | |
|
TSetCallAttributes |
EventCallInfoChanged |
Y | |
|
TSendUserEvent |
EventACK |
Y | |
|
TPrivateService |
EventPrivateInfo |
Y | |
|
Network Requests | |||
|
TNetworkConsult |
EventNetworkCallStatus |
N | |
|
TNetworkAlternate |
EventNetworkCallStatus |
N | |
|
TNetworkTransfer |
EventNetworkCallStatus |
N | |
|
TNetworkMerge |
EventNetworkCallStatus |
N | |
|
TNetworkReconnect |
EventNetworkCallStatus |
N | |
|
TNetworkSingleStepTransfer |
EventNetworkCallStatus |
N | |
|
TNetworkPrivateService |
EventNetworkPrivateInfo |
N | |
<references/>