agent-reservation Section
The agent-reservation section contains the configuration options that are used to customize the T-Server Agent Reservation feature. See the Agent Reservation section for details on this feature.
Warning: The Agent Reservation functionality is currently a software-only feature that is used to coordinate multiple client applications. This feature does not apply to multiple direct or ACD-distributed calls.
collect-lower-priority-requests
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately
Specifies whether an agent reservation request is collected, depending on its priority during the time interval specified by the request-collection-time configuration option. When set to false, during the request-collection-time interval T-Server collects reservation requests of the highest priority only, rejecting newly submitted requests that have a lower priority or rejecting all previously submitted requests if a request with a higher priority arrives. When set to true (the default), agent reservation requests are collected as they were in pre-8.x releases.
request-collection-time
Default Value: 100 milliseconds
Valid Values: See, Timeout Value Format.
Changes Take Effect: Immediately
Specifies the time interval, in milliseconds, that the agent reservation requests are collected before a reservation is granted. During this time interval, the agent reservation requests are delayed, in order to balance the successful reservations between client applications—for example: Universal Routing Servers).
reject-subsequent-request
Default Value: true
Valid Values:
|
true |
T-Server rejects subsequent requests. |
|
false |
A subsequent request prolongs the current reservation made by the same client application for the same agent. |
Changes Take Effect: Immediately
Specifies whether T-Server rejects subsequent requests from the same client application, for an agent reservation for the same Agent object that is currently reserved.
Warning: Genesys does not recommend setting this option to false in a multi-site environment in which remote locations use the Agent-Reservation feature.
reservation-time
Default Value: 10000 milliseconds
Valid Values: See, Timeout Value Format.
Changes Take Effect: Immediately
Specifies the default time interval for which an Agent DN is reserved. During this interval, the agent cannot be reserved again.