Reschedule Record Block

Use this block to Reschedule a customer interaction from the specified Calling List. A record is typically rescheduled during a call when a customer requests a callback at a certain time. For additional information on using this block, including returned results and fault codes, consult the Universal Routing 8.1 Reference Manual and the section on updating call results and custom fields in the Outbound Contact 8.1 Reference Manual. This block has the following properties:

Name Property

Find this property's details under Common Properties for Workflow Blocks or Common Properties for Callflow Blocks.

Block Notes Property

Find this property's details under Common Properties for Workflow Blocks or Common Properties for Callflow Blocks.

Exceptions Property

Find this property's details under Common Properties for Workflow Blocks or Common Properties for Callflow Blocks.

Condition Property

Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.

Logging Details Property

Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.

Log Level Property

Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.

Enable Status Property

Find this property's details under Common Properties for Callflow Blocks or Common Properties for Workflow Blocks.

OC Server Property

This property identifies the Outbound Contact Server (OCS) application that the block will interact with. It allows you to specify a different OCS application for a specific block. By default, the OCS_Record_URI application variable is used.

1. Click under Value to display the button.
2. Click the button to open the Application Selection dialog box.
3. The next step depends on whether you are connected to Configuration Server.

• If you are connected, select Configuration Server from the Type dropdown menu. Select the name of the Outbound Contact Server object from the Value field.
• You can also select Literal and enter the name of the server in the Value field.  
• You can also select Variable and select the variable containing the name from the Value field.

If the datasource is Configuration Server, Composer reads the OCS host, listening port, and connection protocol from Configuration Server. If the datasource is Literal/Variable, use the format [http|https]://<host>:<port>.

Scheduled Date and Time Property

Specify the date/time at which scheduled call should be dialed.

1. Click under Value to display the button.
2. Click the button to open the Scheduled Date and Time dialog box.
3. The next step depends on whether you are connected to Configuration Server.
4. Do one of the following.

• Select Literal and select the date and time from the Value field.
• Select Variable and select the name of the variable containing the date and time.
• Select Delay and select an amount of time to delay from the Value field.