In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.
Table SM_RES_STATE_REASON_FACT
Description
Each row describes a summarized agent resource state reason and work mode reason, relative to a given media type. The grain of the fact is an accumulating snapshot that represents the duration of the summarized state reason.
A summary state reason represents the contiguous duration for which an agent resource is logged in with a particular state reason, for a given media type, irrespective of the number of DNs and/or queues to which the agent resource logs in. Both active and completed state reasons are taken into consideration. Do Not Disturb is optionally factored into summary state reasons, based on the configuration of the underlying Switch object. Where multiple, concurrent reasons are associated with a resource state, the winning summary state reason is the reason that is associated with the state that has the highest priority.
The start and end dates and times for both voice media and multimedia are stored as facts, in seconds that have elapsed since January 1, 1970. They are also stored as DATE_TIME dimension references.
Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.
Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| SM_RES_STATE_REASON_FACT_KEY | numeric(19) | X | X | ||
| TENANT_KEY | int | X | X | ||
| CREATE_AUDIT_KEY | numeric(19) | X | X | ||
| UPDATE_AUDIT_KEY | numeric(19) | X | X | ||
| START_DATE_TIME_KEY | int | X | X | ||
| END_DATE_TIME_KEY | int | X | X | ||
| RESOURCE_STATE_KEY | int | X | X | ||
| RESOURCE_STATE_REASON_KEY | int | X | X | ||
| MEDIA_TYPE_KEY | int | X | X | ||
| RESOURCE_KEY | int | X | X | ||
| RESOURCE_GROUP_COMBINATION_KEY | int | X | X | ||
| SM_RES_SESSION_FACT_SDT_KEY | int | X | |||
| SM_RES_SESSION_FACT_KEY | numeric(19) | X | |||
| SM_RES_STATE_FACT_SDT_KEY | int | X | |||
| SM_RES_STATE_FACT_KEY | numeric(19) | X | X | ||
| START_TS | int | ||||
| END_TS | int | ||||
| TOTAL_DURATION | int | ||||
| LEAD_CLIP_DURATION | int | ||||
| TRAIL_CLIP_DURATION | int | ||||
| ACTIVE_FLAG | numeric(1) | ||||
| PURGE_FLAG | numeric(1) |
SM_RES_STATE_REASON_FACT_KEY
The primary key of this table. This value is generated by the database. This key determines the state reason sequence in the scenario when more than one reason occur within a period of one second for the same agent on the same media.
TENANT_KEY
The surrogate key that is used to join this table to the TENANT dimension, to identify a specific tenant to which the agent belongs.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.
UPDATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify recently modified data.
START_DATE_TIME_KEY
Identifies the start of a 15-minute interval in which the resource state reason began. Use this value as a key to join the fact tables to any configured DATE_TIME dimension, in order to group the facts that are related to the same interval and/or convert the START_TS timestamp to an appropriate time zone.
END_DATE_TIME_KEY
Identifies the start of a 15-minute interval in which the resource state reason ended. Use this value as a key to join the fact tables to any configured DATE_TIME dimension, in order to group the facts that are related to the same interval and/or convert the END_TS timestamp to an appropriate time zone.
RESOURCE_STATE_KEY
The surrogate key that is used to join this table to the RESOURCE_STATE dimension, to identify the specific state that is associated with this reason.
RESOURCE_STATE_REASON_KEY
The surrogate key that is used to join this table to the RESOURCE_STATE_REASON dimension, to identify the hardware or software reason and work mode that are associated with this summarized state reason.
MEDIA_TYPE_KEY
The surrogate key that is used to join this table to the MEDIA_TYPE dimension, to identify the media type of this state reason.
RESOURCE_KEY
The surrogate key that is used to join this table to the RESOURCE_ dimension, to identify the agent that is associated with this state reason.
RESOURCE_GROUP_COMBINATION_KEY
The surrogate key that is used to join records in this table to a specific combination of resource groups in the RESOURCE_GROUP_COMBINATION dimension. This field identifies the groups to which the agent was a member when the resource state reason began.
SM_RES_SESSION_FACT_SDT_KEY
The value of the START_DATE_TIME_KEY field of the record in the SM_RES_SESSION_FACT table. On a partitioned database, SM_RES_SESSION_FACT_SDT_KEY in combination with SM_RES_ SESSION_FACT_KEY forms a value of the composite primary key for the SM_RES_SESSION_FACT table.
SM_RES_SESSION_FACT_KEY
The value of the primary key of the SM_RES_SESSION_FACT table. This surrogate key is used to join records in this table to the SM_RES_SESSION_FACT table, to associate the summarized state reason of the resource with the summarized login session.
SM_RES_STATE_FACT_SDT_KEY
The value of the START_DATE_TIME_KEY field of the record in the SM_RES_STATE_FACT table. On a partitioned database, SM_RES_STATE_FACT_SDT_KEY in combination with SM_RES_ STATE_FACT_KEY forms a value of the composite primary key for the SM_RES_STATE_FACT table.
SM_RES_STATE_FACT_KEY
The value of the primary key of the SM_RES_STATE_FACT table. This surrogate key is used to join records in this table to the SM_RES_STATE_FACT dimension table, to associate the summarized state reason of the resource with the summarized state.
START_TS
The UTC-equivalent value of the date and time at which the resource state reason began.
END_TS
The meaning depends on the value of ACTIVE_FLAG. For an inactive row, this field represents the UTC-equivalent value of the date and time by which the resource state ended. This value results from calculation of the summarized resource state and does not necessarily match the END_TS value in the underlying GIDB table(s). For an active row, this value represents a UTC-equivalent value of the date and time far in the future, so that applications do not have to test for null.
TOTAL_DURATION
The total duration, in seconds, that the resource has been in the state for the prescribed reason, irrespective of the interval(s) in which the state-reason combination may endure.
LEAD_CLIP_DURATION
For resource states that span multiple time intervals, this field facilitates the aggregation of interval aggregates by providing the lead duration, in seconds, that the resource has been in a particular state for the prescribed reason. This duration is measured from the start of the resource state reason to the end of the first interval.
TRAIL_CLIP_DURATION
For resource states that span multiple time intervals, this field facilitates the aggregation of interval aggregates by providing the trailing duration, in seconds, that the resource has been in a particular state for the prescribed reason. This duration is measured from the start of the last interval to the end of the resource reason state.
ACTIVE_FLAG
Indicates whether the resource state reason is currently active: 0 = No, 1 = Yes. For completed state reasons, this value is 0.
PURGE_FLAG
This field is reserved.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_RSRF_SDT | Improves access time, based on the Start Date Time key. |
Index I_RSRF_SDT
| Field | Sort | Comment |
|---|---|---|
| START_DATE_TIME_KEY | Ascending |
Subject Areas
- Facts — Represents the relationships between subject area facts.
- Summary_Resource_State_Reason — Represents agent resource state reasons, summarized to the media type.