IM Options

IM

im.agent.prompt-color

• Default Value: #FF385078
• Valid Values: Valid hexidecimal (HTML) color code.
• Changes take effect: Immediately.
• Description: Specifies the color of the prompt for the messages that are entered by the agent in the IM view.

im.agent.text-color

• Default Value: #FF000000
• Valid Values: Valid hexidecimal (HTML) color code.
• Changes take effect: Immediately.
• Description: Specifies the color of the text of the messages that are entered by the agent in the IM view.

im.auto-answer

• Default Value: false
• Valid Values: true, false
• Changes take effect: Immediately.
• Description: Specify whether an IM interaction is automatically answered when a TServer Ringing event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

im.new-message-bell

• Default Value: ""
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
• Changes take effect: Immediately.
• Description: Specify the new Instant Message sound configuration string -- for example: Sounds\bell.mp3|7|0
  The value has three components that are separated by the character '|':

1. The file name and folder relative to the application folder.
2. The priority -- The higher the integer the higher the priority.
3. The duration:
   1. 0 means play the whole sound one time.
   2. An integer > 0 means a time, in milliseconds, to play and repeat the sound.

im.other-agent.prompt-color

• Default Value: #FFD88000
• Valid Values: Valid hexidecimal (HTML) color code.
• Changes take effect: When the application is started or restarted.
• Description: Specifies the color of the text of the messages that are entered by the target agent in the IM view.

im.other-agent.text-color

• Default Value: #FF000000
• Valid Values: Valid hexidecimal (HTML) color code.
• Changes take effect: Immediately.
• Description: Specifies the color of the text of the messages that are entered by the target agent in the IM view.

im.prompt-for-end

• Default Value: false
• Valid Values: true, false
• Changes take effect: At the next interaction.
• Description: Specifies whether Interaction Workspace displays a confirmation message when the agent clicks End during an Instant Messaging session.
  This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

im.system.text-color

• Default Value: #FF8C8C8C
• Valid Values: Valid hexidecimal (HTML) color code.
• Changes take effect: Immediately.
• Description: Specifies the color of the text of the system messages in the IM view.

im.time-stamp

• Default Value: true
• Valid Values: true, false
• Changes take effect: Immediately.
• Description: Specifies whether the timestamp is displayed in the transcript area.

im.toast-timeout

• Default Value: 10
• Valid Values: An integer from 0 to MAXINT.
• Changes take effect: At the next interaction.
• Description: Defines the duration, in seconds, that the IM interaction notification is displayed in the Information area of the Main Window before the IM is rejected. The value 0 means that the Interactive Notification is displayed until the agent accepts the instant message invitation.