Team Lead Privileges

The following table lists the Team Lead privileges in the Interaction Workspace Team Lead Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

**Team Lead Privileges**
Role privilege	Description
Team Lead - Can Use	Allows the agent to use Team Lead functionality.
Team Lead - Can Auto Monitor Voice Interactions	Allows the automatic monitoring of all the voice interactions of a selected agent.
Team Lead - Can Auto Monitor Chat Interactions	Allows the automatic monitoring of all the chat interactions of a selected agent.
Team Lead - Can Coach Chat Via Voice	Allows the team lead to coach an agent via the voice channel during a monitored chat interaction.
Team Lead - Can Barge-in Voice	Allows the team lead to barge in to voice interactions.
Team Lead - Can Stop Supervising Voice	Allows the team lead to stop supervising voice interactions for the selected agent.
Team Lead - Can Coach Chat and Voice Via IM	Allows the team lead to coach an agent via the instant messaging channel during a monitored chat or voice interaction.
Team Lead - Can Coach Chat Via Chat	Allows the team lead to coach an agent via the chat channel for a monitored chat interaction.
Team Lead - Can Barge-in Chat	Allows the team lead to Barge in to Chat interactions.
Team Lead - Can Stop Supervising Chat	Allows the team lead to stop supervising chat interactions for the selected agent.