Genesys Knowledge Center API Reference

Important

Genesys Knowledge Center is now available as a restricted offering. You must contact your Genesys representative to see if Genesys Knowledge Center is suitable for your environment and business needs. The documentation here anticipates a larger rollout of Genesys Knowledge Center in late 2015.

This API reference contains an overview of the Genesys Knowledge Center REST API and information about the three Knowledge Center APIs:

Overview

Find out more information on the Genesys Knowledge Center REST API.

• Overview

Knowledge

Find out how to use the Knowledge API to retrieve FAQ-related information from a knowledge base.

• Knowledge API

Management

Find out how the Management API enables external systems to manage the content of knowledge bases.

• Management API

Reporting

Find out how the Reporting API provides access to the historical reporting data.

• Reporting API