Jump to: navigation, search

CRW: Select Dates Screen

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



The Select Dates screen in the Commit/Rollback Wizard (CRW) contains a calendar.

  1. Select the date or dates for which you want to commit or rollback all schedule items.
    The calendar works as described in How to Use the Calendar.
    Tip
    If you are working with a schedule scenario, you cannot select dates that fall outside of the scenario's date range.
  2. Click Finish.
    This returns you to the Agent-Extended, Intra-Day, or Weekly view. If you committed items, these now appear in the schedule.
  • If you want to review or change your entries on the Select Agents screen, click Previous.
  • Or, if you want to close the wizard without saving your selection, click Cancel.
This page was last edited on October 2, 2020, at 12:35.
Comments or questions about this documentation? Contact us for support!