Edit Calendar Items

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

To edit a Calendar item:

1. Select an item in the Calendar view's table.
   You can edit only one Calendar item at a time.
2. Double-click the selection or click Edit.
   The appropriate Edit screen displays. See the table below for a list of the Calendar-item types and the edit screen that opens for each.

   Calendar Item	Edit Screen
   Availability	Add or Edit Start/End Time
   Day Off	Comments
   Exception	Add or Edit Exception
   Shift	Add or Edit Shift
   Time Off	Add or Edit Time Off
   Working Hours	Add or Edit Start/End Time

   Important

   If the calender item's Exception Type or Time Off Type has been disassociated from the current site, use the dialog box that appears to select a new Exception Type or Time Off Type—one that is still associated with the current site. You can keep the disassociated Exception Type or Time Off Type, or you can edit the calendar item, but not both. Alternatively, you can re-associate the missing Exception Type or Time Off Type and then do both.
3. Change the Calendar item's settings as necessary.
Tip
The available settings depend on the type of item that you are editing.
4. Click OK to save your selections, or Cancel to exit without saving them.
   The Calendar reappears, displaying any changes that you have saved.

If WFM Web cannot assign some selections, it opens a window that lists the agents, days, and reasons involved.