Weekly View Options Dialog Box

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

Use the Options dialog box to display/hide the Agent Rank column in the Schedule Scenario and Master Schedule Weekly views. To open this dialog box:

• Click the Options button on the toolbar or select Options from the Actions menu.

The dialog box that opens for Weekly view has two tabs, Options and Columns.

On the Options tab:

1. Select Show agents with granted and scheduled rotating pattern or any other calendar preference to display an icon and red check box near the agents name for every schedule day that contains a granted calendar item.
2. Click Apply to save.

On the Columns tab:

1. Select Agent Rank or Site Name to display the corresponding column; de-select to hide the column.
2. Click Apply to save.