Workforce Management 8.1 Administrator's Guide

Welcome to the Workforce Management 8.1 Administrator’s Guide. This document introduces you to the concepts, terminology, and procedures relevant to Genesys Workforce Management.

Tour the WFM Localization Topics

Find the information you need by clicking the topic links below or by using the Table of Contents in the left-side navigation bar.

Orientation

Find information that will help you to understand how Workforce Management works.

• Overview
• Architecture
• Integration
• High Availability

Deployment

Find procedures that will help you to deploy WFM manually or by using wizards.

• Planning
• Installing Workforce Management
• Starting and Stopping WFM

Daily Operations

Find information about setting up and performing WFM Daily Operations in your environment.

• Scheduling
• Forecasting
• Monitoring
• Calendar Management

Localization

Find procedures and other information about how to localize your WFM deployment.

• Genesy Localization (Language Packs)
• Self-Localization