New In Interaction Workspace Deployment Guide 8.1.4

The following topics have been added or changed significantly since the 8.1.3 release:

• The Tables of Support Systems have been updated. The Operating System table now includes Microsoft Windows 8. A new table, Virtualized Platform, has been added to provide a list of supported virtual environments, including Citrix XenDesktop 5.6, Citrix XenApp 6.x, Citrix Presentation Server 4.5, VMWare View 5.x, and VMWare ThinApp 4.6.
• The Chat conference with a skill or an agent group feature has been added.
  • The intercommunication.chat.conference.invite-timeout option has been added to support this feature.
  • The intercommunication.chat.queue and intercommunication.chat.routing-based-targets options have been modified to support this feature.
  • The Chat.canOneStepConference privilege has been modified to support this feature.
• Information about Chat Preview has been added to the Chat Interactions topic. Placing your mouse pointer over any flashing element displays a preview of the latest message from a contact.
• The Workbin and Queue Management and Creating Interaction Filters for Team Leads features have been added to the Workbins feature.
  • The interaction-management.filters option has been added to support this feature.
• The ability to open in-progress workitems has been added to the Workitems feature.
• The Tables Of Supported Systems have been updated. Refer to the Supported Operating Environments Reference and the Interaction Workspace Release Note for details.
• The ability for agents to change their own password has been added to Interaction Workspace.
  • The Security Privileges have been added to enable this feature.
• Information about Transport Layer Security (TLS) has been updated.
• The Editing Case Information feature has been added.
• The reschedule Outbound preview feature has been added. The following topics have been updated to support this feature:
  • Outbound Campaign Interactions
  • Outbound Campaign Privileges
• The reschedule Web Callback preview feature has been added. The Can Reschedule Before Call privilege has been added. The following topics have been updated to support this feature:
  • Web Callback Interactions
  • Web Callback Privileges
• The following new features are available for e-mail interactions:
  • The email.max-attachments-size option has been added to specify the maximum number of megabytes that are permitted for attachments to e-mail interactions.
  • The Can Change Format New Email and Can Change Format Reply Email e-mail privileges have been added to enable agents to change the type of outbound e-mail interactions between HTML and plain text.
• The description of the active-recording.voice.recording-type option has been clarified.
• The description of the chat.pending-response-to-customer option has been modified to include information about the flashing of user interface elements.
• The interaction.window.show-case-interaction-panel-button option has been added to control the display of the interaction view collapse/expand button.
• The valid values of the intercommunication.email.routing-based-targets and intercommunication.<media-type>.routing-based-targets options have been modified.

• The editor.font-size-units option has been added to the Miscellaneous options to enable you to specify whether points or pixels are the units used for fonts in the Rich Editor view for e-mail, chat, SMS, and other text based interactions.
• The login.enable-login-without-channel has been added to specify whether agents can login to Interaction Workspace without being logged in to any channels.

• Information about configuring dictionaries has been added to the Spelling Check topic.
• webcallback.use-combined-channel

• KeyboardOptions

• preloadfiles