Web Callback Options

Web Callback

webcallback.auto-answer

• Default Value: false
• Valid Values: true, false
• Changes take effect: At the next interaction.
• Description: Specifies whether a Web Callback interaction is automatically accepted when Interaction Server Invite event is received. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

webcallback.auto-dial

• Default Value: false
• Valid Values: true, false
• Changes take effect: At the next interaction.
• Description: Specifies whether Callback Phone Number is automatically dialed when an Interaction Web Callback is accepted. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

webcallback.complete-queue

• Default Value: ""
• Valid Values: Name of a valid Script of type Interaction Queue
• Changes take effect: Immediately.
• Description: Specifies the Interaction Queue in which Web Callback interactions are placed when an agent marks one as Processed.

webcallback.park-queue

• Default Value: ""
• Valid Values: Name of a valid Script of type Interaction Queue
• Changes take effect: Immediately.
• Description: Specifies the Interaction Queue in which the parent Web Callback interaction is placed when an agent transfers a voice call that is created from a Web Callback interaction.

webcallback.reschedule-queue

• Default Value: ""
• Valid Values: Name of a valid Script of type Interaction Queue
• Changes take effect: Immediately.
• Description: Specifies the Interaction Queue in which Web Callback interactions are placed when an agent reschedules one and marks it as Processed.

webcallback.ringing-bell

• Default Value: Sounds\Ring.mp3|10|-1
• Valid Values: All characters and special characters that comprise a valid Windows file path, '|' separator, and numeric values.
• Changes take effect: At the next interaction.
• Description: Specify the web callback ringing sound configuration string of a web callback is delivered to the agent. For example: Sounds\Ring.mp3|10|-1
  The value has three components that are separated by the character '|':

1. The file name and folder relative to the application folder.
2. The priority. The higher the integer the higher the priority.
3. The duration:
   1. -1 means plays and repeats until an explicit message stops it. For example, the established event stops the ringing sound.
   2. 0 means play the whole sound one time.
   3. An integer > 0 means a time, in milliseconds, to play and repeat the sound.

webcallback.webcallback-information.content

• Default Value: Subject,PhoneNumber,Type,ScheduledDate,ContactTime,LocalTime,FormerAttempts
• Valid Values: A comma separated list of items from the following list: Subject, PhoneNumber, Type, ScheduledDate, ContactTime, LocalTime, FormerAttempts, and Result
• Changes take effect: At the next interaction.
• Description: Specifies the callback data that is displayed in the Callback Information Area. The callback data entries are displayed in the order in which they appear in the list.

webcallback.webcallback-information.frame-color

• Default Value: #FFDFE8F6
• Valid Values: Valid Hexadecimal (HTML) color code.
• Changes take effect: At the next interaction.
• Description: Specifies the color of the border of the Callback Information view frame of Web Callback interactions. Examples: #FFFFBA00 for a Gold color, #FF6F7074 for a Silver color, #FFB8400B for a Bronze color. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

webcallback.webcallback-information.frame-color

• Default Value: #FF15428B
• Valid Values: Valid Hexadecimal (HTML) color code.
• Changes take effect: At the next interaction.
• Description: Specifies the color of the border of the Callback Information view frame of Web Callback interactions. Examples: #FFFFBA00 for a Gold color, #FF6F7074 for a Silver color, #FFB8400B for a Bronze color. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.