Sample UI

Overview

Knowledge Center comes with a Sample UI, hosted on a sample website, which provides basic access to your installation of Knowledge Center and your configured knowledge base content. You can use it to test and demonstrate what Knowledge Center can do or as an example of how to integrate Knowledge Center access into your existing website.

The Sample UI is based on independent and easily configurable components. Its website was created using Bootstrap and works on all web browsers that support Bootstrap. See the Bootstrap documentation for details.

After you install your Knowledge Center Servers and configure the Knowledge Center Cluster, you can access the Sample UI sandbox via the following URLs:

If you have configured a load-balancer for your cluster: http://host_load_balacer:port_load_balancer/gks-sample-ui
If you use a Knowledge Center Cluster with a single node: http://gkc_server_host:gkc_server_port/gks-sample-ui

The Sample UI is pre-configured to use a knowledge base with an ID of knowledgeFAQ.

Authorizing

You can use the Sample UI to:

Browse the site, either as an anonymous user or by authorizing yourself as a customer.
To authorize, click the Log in link, enter your credentials, and click Confirm
Important
This is not a real site authorization, as Knowledge Center server will only use an email as a customerId to identify sessions in History records.

Sample UI Login
To log out, click the link with your customer name and select "Logout"

Sample UI Logout

Searching

Search for any QNA document using the search bar.

Conduct a search

Start

Enter a question in the search bar and Search or press Enter.

Sample UI Search
Review search results. You can use the No relevant result button to let Knowledge Center know that your search was unsuccessful. At the bottom of the page, there is a list of categories to which your search result documents belong.

Sample UI Search Results

End

Open and Review a Document

Important

Documents can be in plain text or rich text

Example of Rich Text

To expand the document, click the more link.
Send feedback about the relevance of a search, using the Yes/No link to Like or Dislike the quality of the search. IF you dislike an answer, you are asked to provide a comment to improve the Knowledge article.

Negative Feedback Comment Field
Click the I need more help button to send a request for proactive help from Genesys Web Engagement.
Important
This feature has been created only for use in conjunction with Genesys Web Engagement. No real message will be sent without integrating your Knowledge Center installation with GWE.
Click on attachment names to open any attachments in the document. Attachments will open in a new window.

Opening Attachments