Agent Submits Interaction

This set of models illustrates the following scenario:

1. An agent asks to submit an interaction.
2. Interaction Server checks the validity of the agent application.
3. One of the following happens:
   • If the agent application is valid, Interaction Server accepts the submission and informs the reporting engine.
   • If the agent application is not valid, Interaction Server rejects the submission.

Successful Submission

A successful submission is shown in the following figure:

Successful Submission by Agent

This model uses the messages listed in the following table:

Messages in Successful Submission by Agent

Message	Protocol
EventAck	Interaction Management
EventInteractionSubmitted	Reporting
EventPartyAdded	Reporting

Unsuccessful Submission

An unsuccessful submission is shown in the following figure:

Unsuccessful Submission by Agent

This model uses the messages listed in the following table:

Messages in Unsuccessful Submission by Agent

Message	Protocol
EventError	Interaction Management