Contents
Configuring CSTA Connector
With the 8.1 Management Layer, an application should be configured as type CSTA Connector, and with a pre 8.1 Management Layer, an application should be configured as type High Availability Proxy.
T-Server Specific Connection Configuration
T-Server for Connector initiates a session with a Connector as follows:
- If there is at least one application with the CSTA Connector type in the list of Connections, T-Server reads the Connector's connectivity options (including secure port information) and Connector is handled as a server with normal connectivity options.
- T-Server looks for CSTA Connector or HA Proxy application types (a pre-8.1 Management layer cannot be used with a CSTA Connector type).
Note: At the moment, T-Server can only have one CSTA Connector in its list of connections.
- If there is no CSTA Connector application object in the list of Connections, T-Server uses the normal link section configuration.
Device Configuration in the Configuration Layer
The following table displays the device configuration in the Configuration Layer:
| Switch Device Type | DN Type | Switch-Specific Type | Association |
|---|---|---|---|
|
End Point |
Extension |
Not applicable |
Not applicable |
|
Call Center |
ACD Queue |
Not applicable |
Not applicable |
|
Route Point |
|
|
|
Switch Terminology
The following table compares the relevant switch terminology with the Genesys terminology:
| Genesys Term | Switch Term |
|---|---|
|
ACD Queue |
Call Center |
|
Agent ID |
User |
|
Extension |
End Point |
|
Routing Point |
Route Point |
|
Logon |
Sign In |
|
Logoff |
Sign Out |
|
Ready |
Available |
|
NotReady |
Unavailable |
|
AfterCallWork |
ACD Wrap-up Timer |
|
Account Code |
Call Disposition Code |
|
Reason Code |
Agent Unavailable Code |