Interoperability

Interoperability testing confirms that T-Server for CSTA Connector connects and communicates with the BroadWorks Connector.

The following section is a series of tables that presents the T-Library functionality supported by T-Server for CSTA Connector and provides the information on the compatibility of the T-Server for CSTA Connector with the BroadWorks Connector.

The table entries use the following notations:

• N—Not supported
• Y—Supported
• I—Supported, but reserved for Genesys Engineering
• E—Event only supported

Call Control Services

T-Library	CSTA	BroadWorks CTI	T-Server	Comments
TAlternateCall	Alternate Call	TalkRequest	Y
TAnswerCall	Answer Call	TalkRequest	Y
TAttachUserData				Internal service, obsolete
TClearCall	Clear Call	ConferenceReleaseRequest	Y	Applicable for conferences only.
TCompleteConference	Conference Call	ConferenceStartRequest	Y
		ConferenceAddParticipantRequest		Only applicable to the conference controller. (See, BroadSoft BroadWorks Conference Model)
TCompleteTransfer	Transfer Call	ConsultativeTransferRequest	Y
TDeleteAllUserData			Y	Internal service
TDeleteFromConference	Connection Cleared	ReleaseRequest	Y	The conference controller device can not be deleted from the conference. (See, BroadSoft BroadWorks Conference Model)
TDeleteUserData			Y	Internal service
THoldCall	Hold Call	HoldRequest	Y
		ConferenceHoldRequest		Only applicable to the conference controller. (See, BroadSoft BroadWorks Conference Model)
TInitiateConference	Consultation Call	DialRequest	Y
TInitiateTransfer	Consultation Call	DialRequest	Y
TListenDisconnect	Speaker Mute	ConferenceDeafRequest	Y
TListenReconnect	Speaker Mute	ConferenceUnDeafRequest	Y
TMakeCall	Make Call	DialRequest	Y
TMakePredictiveCall	Make Predictive Call	RoutePointOutgoingDialRequest	Y	Available from BroadWorks Route Point only
TMergeCalls, —MergeForTransfer —MergeForConference			Y
		Join Call	N
		Transfer Call	N
TMuteTransfer	Single Step Transfer	MuteTransferRequest	Y	Private extension, MuteTransfer, in CSTA requests.
TQueryAddress,				Internal service
AddressInfo —AddressStatus
			Y
AddressInfo —MessageWaiting Status —AddressInfoQueue Status —AddressInfo AssociationStatus
			Y
			Y
			N
AddressInfo —CallForwardingStatus
			Y
AddressInfo —AgentStatus
			Y
AddressInfo —NumberOfAgentsIn Queue
			Y
AddressInfo —NumberOfAvailable Agents
			Y
InQueue,			Y
AddressInfo —NumberOfCallsIn Queue
			Y
AddressInfo —AddressType
			Y
AddressInfo —CallsQuery
			Y
AddressInfo —SendAllCallsStatus
			N
AddressInfo —QueueLoginAudit
			Y
AddressInfo —NumberOfIdleTrunks
			N
AddressInfo —NumberOfTrunksInUse
			N
AddressInfo —DatabaseValue
			N
AddressInfo —DNStatus
			Y
TQueryCall, —CallInfoPartiesQuery —CallInfoStatusQuery
	Snapshot Call		Y
			Y	Internal Service
TReconnectCall	Reconnect Call	ReconnectRequest	Y
TRedirectCall	Deflect Call	BlindTransferRequest	Y
TReleaseCall	Connection Cleared	ReleaseRequest	Y
TRetrieveCall	RetrieveCall	TalkRequest	Y
		ConferenceRetrieveRequest		Only applicable to the conference controller. (See, BroadSoft BroadWorks Conference Model)
TSendDTMF	Generate Digits	TransmitDTMFRequest	Y
TSetCallAttributes			Y	Internal service
TSingleStepConference	Single Step Conference	MonitorCallRequest	Y
TSingleStepTransfer	Single Step Transfer	BlindTransferRequest	Y
TUpdateUserData			Y	Internal service
TMonitorNextCall	MonitorStart (call)	MonitorNextCallRequest	Y
TCancelMonitoring	MonitorStop (call)	ReleaseRequest	Y

Capability Exchange Services

T-Library	CSTA	BroadWorks CTI	T-Server	Comments
TQueryServer			Y	Internal service
TSwitchQuery			N

Private and Special Services

T-Library	CSTA	BroadWorks CTI	T-Server	Comments
Set Account Code	Escape Service		Y	Where supported by CSTA Connector
Associate Guest with host	Escape Service		Y	Where supported by CSTA Connector
Disassociate Guest with host	Escape Service		Y	Where supported by CSTA Connector

Registration Services

T-Library	CSTA	BroadWorks CTI	T-Server	Comments
TRegisterAddress	Monitor Start	AddUserSubscriptionRequest	Y	Multiple subscriptions may be created for single subscriber
TRegisterAll			Y	Internal service, restricted
TSetInputMask			Y	Internal service, restricted
TUnregisterAddress	Monitor Stop	DeleteUserSubscriptionRequest	Y	Multiple subscriptions may be deleted for single subscriber
TUnregisterAll			Y	Internal service, restricted

Routing and Treatment Services

T-Library	CSTA	BroadWorks CTI	T-Server	Comments
TRouteCall,
—RouteTypeUnknown	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y
—RouteTypeDefault	Route End service	RoutePointFailCall	Y
—RouteTypeLabel	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypeOverwriteDNIS	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y
—RouteTypeDDD	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypeIDDD	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypeDirect	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypeReject	Route End	RoutePointReleaseCallRequest	Y
—RouteTypeAnnouncement	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypePostFeature	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypeDirectAgent	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypePriority	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypeDirectPriority	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypeAgentID	Route Select service	RoutePointDistributeCallRequest, RoutePointBlindTransferRequest	Y	Processed as RouteType unknown
—RouteTypeCallDisconnect	Route Reject	RoutePointReleaseCallRequest	Y
TGiveMusicTreatment	Play Message	PlayTreatmentRequest	Y
TGiveSilenceTreatment	GenerateTelephonyTones	PlaySilenceRequest	Y
TGiveRingBackTreatment	GenerateTelephonyTones	PlayRingbackRequest	Y
TApplyTreatment,
—TreatmentUnknown			N
—TreatmentIVR			N
—TreatmentMusic	Play Message	PlayMusicOnHoldRequest	Y
—TreatmentRingBack	GenerateTelephonyTones	PlayRingbackRequest	Y
—TreatmentSilence	GenerateTelephonyTones	PlaySilenceRequest	Y
—TreatmentBusy	GenerateTelephonyTones	PlayBusyRequest	Y
—TreatmentCollectDigits	Start Data Collection	PlaySilenceRequest	Y	Collect digit pattern is added to request
—Treatment	GenerateTelephonyTones	PlayTreatmentRequest	Y
PlayAnnouncement,
—Treatment	Play Message	PlayTreatmentRequest	Y
PlayAnnouncementAndDigits,
—TreatmentVerifyDigits	Start Data Collection		Y
—Treatment	Start Data Collection		Y
RecordUserAnnouncement,			N
—Treatment			N
DeleteUserAnnouncement,			N
—TreatmentCancelCall	Route End Service	ReleaseCallRequest	Y
—TreatmentPlayApplication			N
—TreatmentSetDefault Route			N
—TreatmentTextToSpeech			N
TextToSpeechAndDigits,			N
—TreatmentFastBusy			N
—TreatmentRAN			N

Set Feature Services

T-Library	CSTA	BroadWorks CTI	T-Server	Comments
TSetMessageWaitingOn	Set Message Warning		N
TSetMessageWaitingOff	Set Message Warning		N
TSetDNDOn	Set Do Not Disturb	ModifyDoNotDisturb	Y
TSetDNDOff	Set Do Not Disturb	ModifyDoNotDisturb	Y
TCallSetForwardOn,
—ForwardModeNone	Set Forwarding	ModifyCallForwardingAlways	Y	Processed as unconditional
—ForwardMode	Set Forwarding	ModifyCallForwardingAlways	Y
Unconditional,
—ForwardMode	Set Forwarding	ModifyCallForwardingBusy	Y
OnBusy,
—ForwardMode	Set Forwarding	ModifyCallForwardingNoAnswer	Y
OnNoAnswer,
—ForwardMode			N
OnBusyAndNoAnswer,
—ForwardMode			N
SendAllCalls
TCallCancelForward,
—ForwardModeNone	Set Forwarding	ModifyCallForwardingAlways		Processed as unconditional
—ForwardMode	Set Forwarding	ModifyCallForwardingAlways	Y
Unconditional,
—ForwardModeOnBusy	Set Forwarding	ModifyCallForwardingBusy	Y
—ForwardMode	Set Forwarding	ModifyCallForwardingNoAnswer	Y
OnNoAnswer,
—ForwardMode			N
OnBusyAndNoAnswer,
—ForwardMode			N
SendAllCalls
TAgentLogin,
—AgentWorkMode Unknown	Set Agent State	SetAgentStateRequest(Sign-In),	Y	Full support for emulated agents only, used for hoteling functionality with guest subscribers
—AgentManualIn	Set Agent State	SetAgentStateRequest(Sign-In),	Y
—AgentAutoIn	Set Agent State	SetAgentStateRequest(Sign-In),	Y
—AgentAfterCallWork			N
—AgentAuxWork			N
—AgentNoCall Disconnect			N
TAgentLogout	Set Agent State	SetAgentStateRequest(Sign-Out)	Y	Full support for emulated agents only, used for hoteling functionality with guest subscribers
		ModifyHotelingGuest
TAgentSetReady	Set Agent State	SetAgentStateRequest(Available)	Y
TAgentSetNotReady,
—AgentWorkMode Unknown	Set Agent State	SetAgentStateRequest(Unavailable)	Y
—AgentManualIn	Set Agent State	SetAgentStateRequest(Unavailable)	Y
—AgentAutoIn	Set Agent State	SetAgentStateRequest(Unavailable)	Y
—AgentAfterCallWork	Set Agent State	SetAgentStateRequest(Wrap-Up)	Y
—AgentAuxWork	Set Agent State	SetAgentStateRequest(Unavailable)	Y
—AgentNoCall Disconnect			N
TAgentSetIdleReason			N
TSetMuteOff			N
TSetMuteOn			N
TListenDisconnect			N
TListenReconnect			N

Supported Events

T-Library	CSTA	BroadWorks CTI	T-Server	Comments
EventAbandoned	Connection Cleared	CallReleased,	Y
		ACDCallAbandoned,
		RoutePointCallAbandoned
EventAddressInfo			Y	Internal T-Server event
EventAgentIdleReasonSet			N
EventAgent Login
--AgentWorkModeUnknown,	Agent Logged On	AgentState	Y
--AgentManualIn	Agent Logged On	AgentState	Y
--AgentAutoIn	Agent Logged On	AgentState	Y
--AgentAfterCallWork			N
--AgentAuxWork			N
--AgentNoCallDisconnect			N
EventAgentLogout	Agent Logged Off	AgentState	Y
EventAgentNotReady
--AgentWorkModeUnknown,	Agent Not Ready	AgentState	Y
--AgentManualIn	Agent Not Ready	AgentState	Y
--AgentAutoIn	Agent Not Ready	AgentState	Y
--AgentAfterCallWork	Agent Working After Call	AgentState	Y
--AgentAuxWork	Agent Not Ready	AgentState	Y
--AgentNoCallDisconnect			N
EventAgentReady		AgentState	Y
EventAttachedData Changed			Y	Internal T-Server Event
EventDestinationBusy	Failed	CallReleasingEvent	Y
EventDialing	Originated, Delivered	CallOriginated	Y
EventDigitsCollected	Stop Event (with collectDigits extension)	RoutePointTreatmentCompleted,	Y	Distributed when collected data is available
		RoutePointMOHCompleted,
		RoutePointRingbackCompleted,
		RoutePointBusyCompleted,
		RoutePointSilenceCompleted
EventDiverted	Diverted	RoutePointCallForwarded,	Y
		RoutePointCallFailed,
		RoutePointCallAnsweredByAgent.,
		ACDCallForwarded,
		ACDCallAnsweredByAgent,
		ACDCallBounced (when “redirect” attribute present)
EventDNDOff	Do Not Disturb	DoNotDisturb	Y
EventDNDOn	Do Not Disturb	DoNotDisturb	Y
EventDTMFSent	Digits Generated	Response on TransmitDTMFRequest	Y	Response on Request
EventError			Y	Negative response on request
EventEstablished	Established	CallAnswered	Y
EventForwardCancel	Forwarding	CallForwardingAlways,	Y
		CallForwardingNoAnswer,
		CallForwardingBusy
EventForwardSet	Forwarding	CallForwardingAlways,	Y
		CallForwardingNoAnswer,
		CallForwardingBusy
EventHeld	Held	CallHeld,	Y
		ConferenceHeld
EventHardwareError			N
EventLinkConnected			Y	Internal T-Server event
EventLinkDisconnected			Y	Internal T-Server event
EventMailBoxLogin			N
EventMailBoxLogout			N
EventMessageWaitingOff			N
EventMessageWaitingOn			N
EventNetworkReached	NetworkReached	CallUpdated	Y
EventOffHook	ServiceInitiated	CallOriginating	Y
EventOnHook	ConnectionCleared	CallReleased	Y
EventPartyAdded	Conferenced	ConferenceStarted	Y
EventPartyChanged	Transferred,	CallTransferred	Y
	Conferenced
EventPartyDeleted	ConnectionCleared	CallReleased	Y
EventQueued	Queued,	ACDCallAdded,	Y
	Delivered	RoutePointCallAdded
EventRegistered	Response on Monitor Start Request	Initial Subscription Event	Y	Internal T-Server event for subsequent registartions
EventRegisteredAll			Y	Internal T-Server Event
EventReleased	ConnectionCleared	CallReleased
EventRemoteConnectionFailed			Y	Internal T-Server Event
EventRemoteConnectionSuccess			Y	Internal T-Server Event
Event Retrieved	Retrieved	CallRetrieved,	Y
		ConferenceRetrieved
Event Ringing	Delivered	CallReceived	Y
Event Route Request		RoutePointCallAdded	Y
Event Route Used		RoutePointCallOfferedToAgent,	Y
		RoutePointCallAnsweredByAgent
Event Server Connected			Y	Internal T-Server Event
Event Server Disconnected			Y	Internal T-Server Event
Event Server Info			Y	Internal T-Server Event
Event Unregistered		SubscriptionTerminated	Y
Event Unregistered All			Y	Internal T-Server Event
Event User Event			Y	Internal T-Server Event
Event Voice File Closed			N
Event Voice File End Play			N
Event Voice File Opened			N
EventResourceAllocated			N
EventResourceFreed			N
EventListenDisconnected		ConferenceCallMadeDeaf	Y
EventListenReconnected		ConferenceCallMadeUndeaf	Y
EventPartyInfo			Y	Internal T-Server Event
EventCallInfoChanged			Y	Internal T-Server Event
EventTreatmentApplied		RoutePointTreatmentStarted,	Y
		RoutePointMOHStarted,
		RoutePointRingbackStarted,
		RoutePointBusyStarted,
		RoutePointSilenceStarted
EventTreatmentNotApplied		Error Response	Y
EventTreatmentEnd		RoutePointTreatmentCompleted,	Y
		RoutePointMOHCompleted,
		RoutePointRingbackCompleted,
		RoutePointBusyCompleted,
		RoutePointSilenceCompleted
EventTreatmentRequired			N
EventSwitchInfo			N
Event DN Out Of Service			TBD
Event DN Back In Service			TBD
Event Private Info			Y

Voice Unit Services

T-Library	CSTA	BroadWorks CTI	T-Server	Comments
TPlayVoiceFile			N
TLoginMailBox			N
TLogoutMailBox			N
TOpenVoiceFile			N
TCloseVoiceFile			N
TCollectDigits			N