Hot Desking

BroadWorks Connector makes this feature available to T-Server by using the Broadsoft hoteling feature.

Hoteling allows subscribers to associate their service profiles with a different device. Hoteling functionality is delivered through two separate subscribers, Hoteling Host and Hoteling Guest. To provide Hoteling Host functionality, subscriber accounts need to have the Hoteling Host service assigned to them in the BroadWorks configuration. Subscribers that have Hoteling Guest assigned can be associated with a Hoteling Host subscriber and use the Hoteling Host subscriber’s device with their service profiles.

Once a guest subscriber has established a hoteling association with a host, it is assigned the host’s endpoint (physical device), leaving the host without it. The guest subscriber’s id is used in BroadWorks call reporting such as when a call is sent directly to the guest or when an ACD Queue diverts a call to them.

As part of establishing a hoteling session, the Connector sets unconditional forwarding from the Host subsriber to the Guest subscriber. When the hoteling session is cancelled, the Connector cancels forwarding.

T-Server CTI clients initiate a hoteling guest/host association for Hot Desking by sending a PrivateService request.