Configuring the CSTA Connector

Pre-Requisites

• If you are using Management Framework 8.1.x, add an application of type CSTA Connector.
• If you are using Management Framework 8.0.x, or earlier, add an application of type HA Proxy.

T-Server Specific Connection Configuration

T-Server for CSTA Connector initiates a session with a CSTA Connector as follows:

• If there is at least one application of type CSTA Connector in the list of Connections, T-Server reads the CSTA Connector's connectivity options (including the secure port information) and CSTA Connector is handled as a server with normal connectivity options.
• T-Server looks for applications of type CSTA Connector or type HA Proxy (If you are using Management Framework 8.0.x, or earlier, you must use an application of type HA Proxy).

Note: At the moment, T-Server can only have one CSTA Connector in its list of connections.

• If a CSTA Connector Application object does not exist in the list of Connections, T-Server uses the normal link section configuration.

Device Configuration in the Configuration Layer

The following table displays the device configurations in the Configuration Layer:

Switch Device Type	DN Type	Switch-Specific Type	Association
End Point	Extension	Not applicable	Not applicable
Call Center	ACD Queue	Not applicable	Not applicable
Route Point	Routing Point Routing Queue External Routing Point	Not applicable Not applicable Not applicable	Not applicable Not applicable Not applicable

Switch Terminology

The following table compares the relevant switch terminology with the Genesys terminology:

Genesys Term	Switch Term
ACD Queue	Call Center
Agent ID	User
Extension	End Point
Routing Point	Route Point
Logon	Sign In
Logoff	Sign Out
Ready	Available
NotReady	Unavailable
AfterCallWork	ACD Wrap-up Timer
Account Code	Call Disposition Code
Reason Code	Agent Unavailable Code