Composer Help

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The information in this wiki was previously contained in the Composer 8.1 Help available from Composer's Help menu. The Composer Help wiki contains the same topics in approximately the same order, as well as additional topics added after Composer 8.1.1.

Diagram Building Blocks

For information on Composer blocks and block properties, you can go directly to the following:

• Voice Block Palette Reference (when building applications for Genesys Voice Platform (GVP))
• Interaction Process Diagram Block Palette Reference (similar to IRD business processes)
• Routing Block Palette Reference (when building routing applications for the Orchestration Platform)
• Common Block Palette Reference (blocks used for both voice and routing applications)

What Blocks Do I Need?

Both callflow and workflow diagrams start with an Entry block and ends with an Exit block. See Summary of Diagram-Building Blocks for short descriptions of Composer's diagram-building blocks.

Quick Start

After post-installation configuration and setting preferences, to immediately start building applications for Genesys Voice Platform, go to Creating Voice Applications for GVP or Your First Application. After post-installation configuration and setting preferences, to immediately start building applications for the Orchestration (routing) Platform, go to Creating Routing Applications or Your First Application.

New Features

For a list of new features in each 8.1 release, see the Overview chapter in the Composer Deployment Guide or the Composer 8.1.x Release Note. Starting in Composer 8.1.3, Localization is supported. Installing a Language Pack on top of Composer will provide localization for a specific language.