Genesys Engage
Pulse Advisors
System Guides / Release Notes / Other
Best Practices and White Papers
Genesys Configuration Options
Genesys Glossary
Genesys Use Cases
Release Notes
System-Level Guides
Genesys Engage cloud
Genesys Engage cloud
Designer
Genesys Portal
Desktops and Gplus Adapters
Composer
Genesys Agent Scripting
Genesys Desktop
Genesys Rules System
Genesys Softphone
Gplus Adapters
Interaction Workspace
Web Services and Applications
Workspace Desktop Edition
Workspace Web Edition
Framework
Genesys Administrator
Load Distribution Server
Management Framework
Multimedia Connector for Skype for Business
SIP Cluster
SIP Feature Server
SIP Server
SIP Voicemail
T-Servers
Digital
Genesys Engage Digital (eServices)
Genesys Callback
Genesys Co-browse
Genesys Widgets
Genesys Web Engagement
Genesys WebRTC Service
intelligent Workload Distribution
Knowledge Center
Universal Contact Server
Outbound
CX Contact
Engage
Genesys SMS Aggregation Service
Outbound Contact
Outbound Contact Expert
Reporting and Analytics
CC Analyzer/CCPulse+
Genesys Customer Experience Insights
Genesys Info Mart
Genesys Interactive Insights
Interaction Concentrator
Genesys Predictive Routing
License Reporting Manager
Pulse
Pulse Advisors
Performance Management Advisors
Real-Time Metrics Engine
Reporting and Analytics Aggregates
Reporting Templates
Routing
Composer
Orchestration Server
Universal Routing
SDKs
Genesys Interaction SDK
Genesys Mobile Engagement
Genesys SDKs
Platform SDK
Simulator Test Toolkit
SIP Endpoint SDK
Support
Genesys Care (Support)
Voice Self Service
Composer
Genesys Intelligent Automation
Genesys Voice Platform
IVR Interface Option
Workforce Engagement Management
Genesys Interaction Recording
Genesys Skills Management
Genesys Performance DNA
Genesys Training Manager
Genesys Interaction Analytics (GIA)
Genesys Decisions
Workforce Management
Other Products
Context Services
Conversation Manager
Cloud CTI
Decisions
Genesys Quality Management
Microsoft Skype for Business
Social Engagement
UC Connector
CX Evolution
EX Engage Connector
Pulse Advisors
Welcome to the Contact Center Advisor and Workforce Advisor Help
Role-Based Access and Permissions
Using the Dashboard
Viewing Contact Center Data
Contact Center Advisor: Contact Centers Pane
Contact Center Advisor: Applications and Agent Groups Panes
Workforce Advisor: Contact Centers Pane
Workforce Advisor: Contact Groups and Agent Groups Panes
Metric Graphing
Metric Graphing Window
Reading the Graph
Graphing Metrics and Time Profiles
Saved and Discarded Graphing Data
Selecting Part of the Data in the Metric Graphing Window
Viewing Alerts
Alerts Window Attributes
Scrolling and Resizing the Views
Searching and Filtering Alerts
Displaying ToolTips
Changing the Contact Center View
Launching the Action Management Report
Common Map Views and Functionality
Contact Center Advisor Map
Workforce Advisor Map
Column Chooser
Metrics Library
Usage Guidelines
Accessibility
Alert and Action Management
Alert Management Module
Key Action Reports Table
Alerts Table
Displaying the Key Action Reports for an Alert
Displaying the Alerts for a Key Action Report
Deleting Key Action Reports
View Options
Sorting the Rows
Refreshing the Data
Filters
Personalized Settings
Action Management Report Page
Adding a Key Action Report from the Map
Modifying a Key Action Report
Resource Management Console
Using Resource Management
Selecting a Single Row from the Contact Centers Pane
Selecting Multiple Rows from the Applications or Contact Groups Panes
Selecting Multiple Rows from the Agent Groups Pane
Selecting Agent Information to View
Refreshing Agent Information
Sorting the List of Agents
Agent Groups in the RMC Filter
Filtering the List of Agents
Viewing Performance Metrics for Agents
Managing Agents
Selecting Agents in a Dashboard
Managing Agent Skills and Status
Maintaining Agent Skills and Skill Levels
Logging Out an Agent
Using Notifications
Notifying About Change to Skill or Status
Notifying Agents About Changes
Creating a New Notification Template
Using a Previously Created Notification Template
Maintaining Notification Lists
Performance Monitor
Choosing the Information to Monitor
Creating a Snapshot of the Performance Monitor
Current Capacity and Call Flow
Application Metrics
Workforce What-If Tool
Workforce What-If Tool Operation
Forecasting Metric Values
Re-running a Calculation with New Values
What-If Scenarios
Scenario 1—Typical Call Volume, Agents Call in Sick
Scenario 2—Achieving 80% Service Level with 55 Agents
Scenario 3—Call Volumes Fall, Reduce Staffing Levels
Other guides
Performance Management Advisors Deployment Guide
Frontline Advisor Administration User's Guide
Contact Center Advisor and Workforce Advisor Administrator User's Guide
Performance Management Advisors Metrics Reference Guide
Frontline Advisor Agent Help
Frontline Advisor Manager Help
Workforce What-If Tool
/
Workforce What-If Tool Operation
/
Re-running a Calculation with New Values
8.5.1
8.5.0
Jump to:
navigation
,
search
Re-running a Calculation with New Values
To re-run a calculation:
Pin the metric (
).
Set new values for the metric.
Click
Calculate.
Forecasting Metric Values
What-If Scenarios
This page was last edited on July 17, 2020, at 15:48.
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