8.5.202.85

Web Services and Applications Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
01/15/21	Hot Fix			X

Helpful Links

Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Web Services and Applications

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Workspace Web Edition

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The Workspace Web Edition login view is now correctly displayed in the Google Chrome Browser. Previously, the login view was displayed at the bottom of the browser window instead of centered in the browser window. (HTCC-31324)

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Standard Response Field Codes that use attached data from an inbound email interaction are now correctly displayed when a Standard Response is inserted into a reply email interaction. (HTCC-31091)

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CRM Gplus Adapters

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Workspace Web Edition deployed as an embedded application in Salesforce Lightning Experience

• The Team Communicator view is no longer truncated when an agent opens it to start a Consultation, Transfer, or Conference call. Previously, the first time an agent opened Team Communicator, it was displayed truncated and the agent had to close it and open it again for it to display correctly. (HTCC-31319)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.202.85.