8.5.202.97
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 11/21/22 | Hot Fix | X |
Helpful Links
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- The jQuery library has been upgraded to v3.5.1 for enhanced security. (HTCC-31573)
Web Services API
- Web Services API now supports specific features in Asynchronous (Async) Chat. The supported features are:
- Placing a chat interaction on hold by putting it in a Workbin, and
- Continuing the same chat after retrieving it from the Workbin.
- This feature is enabled by using the following option in the application.yaml file:
- (HTCC-31780)
serverSettings: ... enablePutOnHoldInWorkbin: true
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
An agent is no longer prevented from getting an outbound record from the Campaign view if the campaign is running in the Outbound Preview mode and Universal Contact Server is down. (HTCC-31794)
In the Advanced Search views for contacts or interactions, if the agent opens the Calendar to select a date for a search criteria (for example, StartDate or EndDate), the Calendar is now correctly closed even if the agent clicks anywhere on the Agent Desktop page.
Previously, the Calendar was closed only if a date was selected. (HTCC-31789)
The Advanced Search capability from Interaction Search now supports the Before and On or Before criteria. Additionally, the contact.date-search-types option now supports the OnOrBefore entry. Previously, the Before criteria supported On or Before as well.(HTCC-31786)
Agent Desktop now applies the query only to the selected Knowledge Base. Previously, if no result was obtained from the selected Knowledge Base, the query was extended to other Knowledge Bases. (HTCC-31775)
When an agent has the ability to forward (privilege.email.can-forward) and inline-forward (privilege.email.can-inline-forward) an email, the Forward drop-down menu displayed to the agent is now closed automatically when the agent clicks on another button on the toolbar or anywhere on the Agent Desktop page.
Previously, the Forward drop-down menu was closed only if the agent selected an option from the menu. (HTCC-31773)
Agents can now open documents from the Trending documents or Knowledge Base view. (HTCC-31759)
Messages published during the period when the agent is joining a chat are now available in the live transcript. Previously, these messages were missing in certain cases.
To ensure the correct display of chat messages to the agent, enable the enableChatSynchronization Web Services option. (HTCC-31754)
When a supervisor wants to monitor an agent’s chat session and invites the agent to the Consultation or Conference mode using the Queue option, the supervisor can now correctly join the chat session in silent monitoring mode. Previously, the supervisor joined the chat session in the Conference or Consultation mode instead of joining in the monitoring mode. (HTCC-31708)
Facebook interactions having both Facebook Post and Comment now show the correct author name in Post. Previously, the author name displayed in Post was the author of the Comment. (HTCC-31707)
Web Services API
Web Services now forcefully sends an unsolicited notification only after fully processing the initial join notification. This process avoids missing messages to the client applications. This feature is enabled by using the following option in the application.yaml file:
serverSettings:
...
enableChatSynchronization: true(HTCC-31754)
Web Services can now enable the status and the list of capabilities for offline chat interactions after the interactions are restored for an agent on a different node. This feature is enabled by using the following option in the application.yaml file:
serverSettings:
...
enableStatusForOfflineChatOnRecovery: trueAfter enabling the above setting, the interaction’s status is set to LeftChat, with the expected capabilities for this status available.
To ensure that interactions are recovered along with their status set, Genesys recommends to additionally enable the following option in the application.yaml file:
serverSettings:
...
enableSyncConnectionToIxnServer: true(HTCC-31171)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.97.