In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table CALLBACK_DIM_4
Description
This dimension table allows callback facts to be described based on attributes that characterize the callback dialing attempt.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| ID | NUMBER(10) | X | X | ||
| ABANDONED_DURING_CB_OFFER | NUMBER(10) | X | 0 | ||
| DIAL_IGNORING_AVAILABILITY | NUMBER(10) | X | 0 | ||
| CREATE_AUDIT_KEY | NUMBER(19) | X | X |
ID
The primary key of this table. This ID is referenced from other tables as CALLBACK_DIM_4_KEY.
ABANDONED_DURING_CB_OFFER
Based on KVP: _CB_N_ABANDONED_DURING_CALLBACK_OFFER
Indicates whether the caller dropped the call without explicitly accepting or rejecting the callback offer: 0 = No, 1 = Yes.
DIAL_IGNORING_AVAILABILITY
Based on KVP: _CB_IXN_START_IGNORING_AVAILABILITY
Indicates whether the callback queue is being flushed, and dialing (or push notification) is being forced regardless of actual agent availability: 0 = No, 1 = Yes.
A value of 1 might occur at the end of the day, when contact center personnel are trying to close the queue for the day and do not want to leave any callbacks for the next day.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_CALLBACK_DIM_4 | X | Ensures that the combinations of values that are stored in the dimension table are unique. |
Index I_CALLBACK_DIM_4
| Field | Sort | Comment |
|---|---|---|
| ABANDONED_DURING_CB_OFFER | Ascending | |
| DIAL_IGNORING_AVAILABILITY | Ascending |
Subject Areas
No subject area information available.