In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table SDR_INPUT_OUTCOME
Description
This dimension table enables Session Detail Record (SDR) facts to be described based on the outcome of the caller's voice or DTMF input, such as whether a particular menu selection succeeded and the number of input attempts for a particular menu selection that were not received or matched.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| ID | NUMBER(10) | X | X | ||
| SELECTED_OPTION | VARCHAR2(255 CHAR) | X | NO_VALUE | ||
| NO_INPUT_COUNT | NUMBER(10) | X | 0 | ||
| NO_MATCH_COUNT | NUMBER(10) | X | 0 | ||
| STRIKEOUT | VARCHAR2(10 CHAR) | X | False | ||
| SUCCESS | VARCHAR2(10 CHAR) | X | True | ||
| CREATE_AUDIT_KEY | NUMBER(19) | X | X |
ID
The primary key of this table.
SELECTED_OPTION
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
The name of the menu option block that the caller selected in the menu during self-service — for example, Billing.
NO_INPUT_COUNT
The total count of instances when the caller's input was not heard or received.
NO_MATCH_COUNT
The total count of instances when the caller's input did not match a set of possible values predefined in the Designer application.
STRIKEOUT
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Indicates whether the maximum number of retries was hit: True or False.
SUCCESS
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Indicates whether a match occurred between the caller's input and a menu option: True or False.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_SDR_INPUT_OUTCOME | X | Ensures that the combinations of values that are stored in the dimension table are unique. |
Index I_SDR_INPUT_OUTCOME
| Field | Sort | Comment |
|---|---|---|
| SELECTED_OPTION | Ascending | |
| NO_INPUT_COUNT | Ascending | |
| NO_MATCH_COUNT | Ascending | |
| STRIKEOUT | Ascending | |
| SUCCESS | Ascending |
Subject Areas
No subject area information available.