In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table RESOURCE_STATE_REASON
Description
This table allows facts to be described by the state reason of the associated agent resource at a particular DN resource. Each row describes a hardware or software reason and a work mode.
Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.
Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| RESOURCE_STATE_REASON_KEY | NUMBER(10) | X | X | ||
| TENANT_KEY | NUMBER(10) | X | X | ||
| CREATE_AUDIT_KEY | NUMBER(19) | X | X | ||
| UPDATE_AUDIT_KEY | NUMBER(19) | X | X | ||
| REASON_TYPE | VARCHAR2(64 CHAR) | ||||
| REASON_TYPE_CODE | VARCHAR2(32 CHAR) | ||||
| HARDWARE_REASON | VARCHAR2(255 CHAR) | ||||
| SOFTWARE_REASON_KEY | VARCHAR2(255 CHAR) | ||||
| SOFTWARE_REASON_VALUE | VARCHAR2(255 CHAR) | ||||
| WORKMODE | VARCHAR2(64 CHAR) | ||||
| WORKMODE_CODE | VARCHAR2(32 CHAR) | ||||
| PURGE_FLAG | NUMBER(1) |
RESOURCE_STATE_REASON_KEY
The primary key of this table and the surrogate key that is used to join this dimension to the fact tables.
TENANT_KEY
The surrogate key that is used to join the TENANT dimension to the fact tables.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.
UPDATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify recently modified data.
REASON_TYPE
The type of the reason—either Hardware or Software. This value can change with localization.
REASON_TYPE_CODE
The reason type code—either HARDWARE or SOFTWARE. This value does not change with localization.
HARDWARE_REASON
The hardware reason.
SOFTWARE_REASON_KEY
The key name with which the software reason was attached.
SOFTWARE_REASON_VALUE
The value with which the software reason was attached.
WORKMODE
The work mode. This field is set to one of the following values:
- AgentWorkModeUnknown
- AgentManualIn
- AgentAutoIn
- AgentLegalGuard
- AgentAfterCallWork
- AgentAuxWork
- AgentWalkAway
- AgentReturnBack
This value can change with localization.
WORKMODE_CODE
The work mode code. This field is set to one of the following values:
- AGENT_WORK_MODE_UNKNOWN
- AGENT_MANUAL_IN
- AGENT_AUTO_IN
- AGENT_LEGAL_GUARD
- AGENT_AFTER_CALL_WORK
- AGENT_AUX_WORK
- AGENT_WALK_AWAY
- AGENT_RETURN_BACK
This value does not change with localization.
PURGE_FLAG
This field is reserved.
Index List
No indexes are defined.
Subject Areas
- Summary_Resource_State_Reason — Represents agent resource state reasons, summarized to the media type.