In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
Table SDR_SESSION_FACT
Description
This table describes caller activity within an SDR session.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| CREATE_AUDIT_KEY | NUMBER(19) | X | X | ||
| SESSION_ID | VARCHAR2(50 CHAR) | X | X | ||
| INTERACTION_ID | VARCHAR2(50 CHAR) | X | X | ||
| CONNECTION_ID | VARCHAR2(255 CHAR) | X | NO_VALUE | ||
| ANI | VARCHAR2(50 CHAR) | X | NO_VALUE | ||
| AS_DURATION_MS | NUMBER(19) | X | 0 | ||
| SS_DURATION_MS | NUMBER(19) | X | 0 | ||
| START_TS_MS | NUMBER(19) | X | |||
| END_TS_MS | NUMBER(19) | X | |||
| START_DATE_TIME_KEY | NUMBER(10) | X | X | X | |
| END_DATE_TIME_KEY | NUMBER(10) | X | X | ||
| INPUT_COUNT | NUMBER(10) | X | 0 | ||
| MENU_COUNT | NUMBER(10) | X | 0 | ||
| DTMF_PATH | VARCHAR2(255 CHAR) | X | NO_VALUE | ||
| SDR_ENTRY_POINT_KEY | NUMBER(10) | X | X | -2 | |
| SDR_EXIT_POINT_KEY | NUMBER(10) | X | X | -2 | |
| SDR_APPLICATION_KEY | NUMBER(10) | X | X | -2 | |
| SDR_GEO_LOCATION_KEY | NUMBER(10) | X | X | -2 | |
| SDR_LANGUAGE_KEY | NUMBER(10) | X | X | -2 | |
| STRIKEOUT_SDR_MILESTONE_KEY | NUMBER(10) | X | X | -2 | |
| BAILOUT_SDR_MILESTONE_KEY | NUMBER(10) | X | X | -2 | |
| DEFLECTION_SDR_MILESTONE_KEY | NUMBER(10) | X | X | -2 | |
| FINAL_SDR_MILESTONE_KEY | NUMBER(10) | X | X | -2 | |
| SELF_HELPED_SDR_MILESTONE_KEY | NUMBER(10) | X | X | -2 | |
| DEFLECTION_SDR_MESSAGE_KEY | NUMBER(10) | X | X | -2 | |
| SDR_CALL_DISPOSITION_KEY | NUMBER(10) | X | X | -2 | |
| SDR_CALL_TYPE_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_SCORES_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_I1_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_I2_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_S1_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_S2_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_QUESTIONS_I1_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_QUESTIONS_I2_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_QUESTIONS_S1_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_QUESTIONS_S2_KEY | NUMBER(10) | X | X | -2 | |
| SDR_SURVEY_STATUS_KEY | NUMBER(10) | X | X | -2 | |
| UPDATE_AUDIT_KEY | NUMBER(19) | X |
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.
SESSION_ID
The ID as assigned to the session by Orchestration Server. You can use the SESSION_ID to link other SDR_*_FACT records with the SDR_SESSION_FACT.
INTERACTION_ID
The unique identifier of the interaction, as assigned by SIP Server. Use this field to join SDR_SESSION_FACT with a corresponding interaction record in the INTERACTION_FACT table, by using the following condition:
SDR_SESSION_FACT.INTERACTION_ID = INTERACTION_FACT.MEDIA_SERVER_IXN_GUID
CONNECTION_ID
The connection ID of the call, as assigned by SIP Server.
ANI
The phone number of the caller.
AS_DURATION_MS
The duration, in milliseconds, of the Assisted Service phase.
SS_DURATION_MS
The duration, in milliseconds, of the Self-Service phase.
START_TS_MS
The UTC-equivalent value, in milliseconds, of the date and time at which the call or the application started.
END_TS_MS
The UTC-equivalent value, in milliseconds, of the date and time at which the call or the application completed.
START_DATE_TIME_KEY
Identifies the start of a 15-minute interval in which the call began. Use this value as a key to join the fact tables to any configured DATE_TIME dimension, in order to group the facts that are related to the same interval and/or convert the START_TS timestamp to an appropriate time zone.
END_DATE_TIME_KEY
Identifies the start of a 15-minute interval in which the call ended. Use this value as a key to join the fact tables to any configured DATE_TIME dimension, in order to group the facts that are related to the same interval and/or convert the START_TS timestamp to an appropriate time zone.
INPUT_COUNT
The number of user input blocks the caller encountered during the session.
MENU_COUNT
The number of menu blocks the caller encountered during the session.
DTMF_PATH
The sequence of DTMF keys that the caller pressed when going through the application's menu.
SDR_ENTRY_POINT_KEY
The key that is used to join the SDR_ENTRY_POINT dimension to the fact tables.
SDR_EXIT_POINT_KEY
The key that is used to join the SDR_EXIT_POINT dimension to the fact tables.
SDR_APPLICATION_KEY
The key that is used to join the SDR_APPLICATION dimension to the fact tables.
SDR_GEO_LOCATION_KEY
The key that is used to join the SDR_GEO_LOCATION dimension to the fact tables.
SDR_LANGUAGE_KEY
The key that is used to join the SDR_LANGUAGE dimension to the fact tables.
STRIKEOUT_SDR_MILESTONE_KEY
The key that is used to join the STRIKEOUT milestone value in the SDR_MILESTONE dimension to the fact tables.
BAILOUT_SDR_MILESTONE_KEY
The key that is used to join the BAILOUT milestone value in the SDR_MILESTONE dimension to the fact tables.
DEFLECTION_SDR_MILESTONE_KEY
The key that is used to join the DEFLECTION milestone value in the SDR_MILESTONE dimension to the fact tables.
FINAL_SDR_MILESTONE_KEY
The key that is used to join the FINAL milestone value in the SDR_MILESTONE dimension to the fact tables.
SELF_HELPED_SDR_MILESTONE_KEY
The key that is used to join the SELF_HELPED milestone value in the SDR_MILESTONE dimension to the fact tables.
DEFLECTION_SDR_MESSAGE_KEY
The key that is used to join the DEFLECTION_MESSAGE value in the SDR_MESSAGE dimension to the fact tables.
SDR_CALL_DISPOSITION_KEY
The key that is used to join the SDR_CALL_DISPOSITION dimension to the fact tables.
SDR_CALL_TYPE_KEY
The key that is used to join the SDR_CALL_TYPE dimension to the fact tables.
SDR_SURVEY_SCORES_KEY
Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_SCORES dimension to the fact tables.
SDR_SURVEY_I1_KEY
Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_I1 dimension to the fact tables.
SDR_SURVEY_I2_KEY
Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_I2 dimension to the fact tables.
SDR_SURVEY_S1_KEY
Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_S1 dimension to the fact tables.
SDR_SURVEY_S2_KEY
Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_S2 dimension to the fact tables.
SDR_SURVEY_QUESTIONS_I1_KEY
Introduced: Release 8.5.007
The key that is used to join the SDR_SURVEY_QUESTIONS_I1 dimension to the fact tables.
SDR_SURVEY_QUESTIONS_I2_KEY
Introduced: Release 8.5.007
The key that is used to join the SDR_SURVEY_QUESTIONS_I2 dimension to the fact tables.
SDR_SURVEY_QUESTIONS_S1_KEY
Introduced: Release 8.5.007
The key that is used to join the SDR_SURVEY_QUESTIONS_S1 dimension to the fact tables.
SDR_SURVEY_QUESTIONS_S2_KEY
Introduced: Release 8.5.007
The key that is used to join the SDR_SURVEY_QUESTIONS_S2 dimension to the fact tables.
SDR_SURVEY_STATUS_KEY
Introduced: Release 8.5.005
The key that is used to join the SDR_SURVEY_STATUS dimension to the fact tables.
UPDATE_AUDIT_KEY
Introduced: Release 8.5.010.16
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify recently modified data.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_SDR_SESSION_FACT_SDT | Improves access time, based on the Start Date Time key. |
Index I_SDR_SESSION_FACT_SDT
| Field | Sort | Comment |
|---|---|---|
| START_DATE_TIME_KEY | Ascending |
Subject Areas
No subject area information available.