Table SDR_MILESTONE

Description

Introduced: 8.5.001. Supported in Genesys Engage cloud deployments only.
Modified: 8.5.010 (in Microsoft SQL Server, data type for MILESTONE and MILESTONE_PATH modified in single- and multi-language databases)

In partitioned databases, this table is not partitioned.

This dimension table enables Session Detail Record (SDR) facts to be described based on milestones that the user reached during the call. Each row describes a combination of milestones that are defined in the Application.

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Column List

Legend

Column	Data Type	P	M	F	DV
ID	NUMBER(10)	X	X
MILESTONE	VARCHAR2(255 CHAR)		X		NO_VALUE
MILESTONE_PATH	VARCHAR2(512 CHAR)		X		NO_VALUE
CREATE_AUDIT_KEY	NUMBER(19)		X	X

ID

The primary key of this table.

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MILESTONE

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single- and multi-language databases)
Indicates the milestone that the caller passed, including the last milestone. Possible values are:

• STRIKEOUT
• BAILOUT
• DEFLECTION
• FINAL
• SELFHELPED

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MILESTONE_PATH

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single- and multi-language databases)
Indicates the paths taken by callers as they move through the application flows.

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

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Index List

CODE	U	C	Description
I_SDR_MILESTONE	X		Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_SDR_MILESTONE

Field	Sort	Comment
MILESTONE	Ascending
MILESTONE_PATH	Ascending

Subject Areas

No subject area information available.