Workitem Privileges
The following table lists the Workitem privileges in the Interaction Workspace Workitem Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).
|
Role privilege |
Description |
|---|---|
| Workitem - Can Use WorkItem Channel | The agent is permitted to use the workitem media channel. |
| Workitem - Can Decline | The agent is permitted to decline incoming workitem interactions. |
| Workitem - Can One Step Transfer | The agent is permitted to use the instant-transfer functionality. |
| Workitem - Can Set Interaction Disposition | The agent is permitted to set the disposition code of a workitem interaction. |
| Workitem - Can Mark Done | The agent is permitted to mark workitem interactions as Done. |
| Workitem - Can Move To Workbin | The agent is permitted to move workitem interactions to a workbin for later handling or handling by another agent or agent group. |
This page was last edited on May 28, 2013, at 16:03.
Comments or questions about this documentation? Contact us for support!