SMS Privileges
The following table lists the SMS privileges in the Interaction Workspace SMS Access section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).
|
Role privilege |
Description |
|---|---|
| SMS - Can Use SMS Channel | The agent is permitted to use the SMS media channel. |
| SMS - Can Decline | The agent is permitted to reject SMS interactions that are directed to the agent. |
| SMS - Can One Step Transfer | The agent is permitted to use the instant-transfer functionality. |
| SMS - Can Set Interaction Disposition | The agent is permitted to set the disposition code of a SMS interaction. |
| SMS - Can Create | The agent is permitted to create SMS interactions from the Team Communicator and the Contact Directory. |
This page was last edited on May 28, 2013, at 16:03.
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