Section routing-point-presence

error-level

• Default Value: 10
• Valid Values: A positive integer or a double value.
• Changes take effect: When the application is started or restarted.
• Description: The routingPointPresenceErrorLevel value. The value at which the statistic is considered to be at the error level.

statistic-name

• Default Value: CurrNumberWaitingCalls
• Valid Values: The name of a statistic server statistic queue.
• Changes take effect: When the application is started or restarted.
• Description: The routingPointPresenceStatisticName value. The name of the statistic that is used to evaluate presence for queues.

statistic-text

• Default Value: interaction(s) waiting
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the application is started or restarted.
• Description: The routingPointPresenceStatisticText value. The text that is displayed next to the statistic value.

warning-level

• Default Value: 5
• Valid Values: A positive integer or a double value.
• Changes take effect: When the application is started or restarted.
• Description: The routingPointPresenceWarningLevel value. The value at which a statistic is considered to be at the warning level.