Sizing

Important

The exact deployment architecture and solution size will vary depending on your hardware and your ability to fine-tune the deployed system to get the best performance on your equipment and with your particular user load. However, the following estimates may give you some basic ideas on how to size your deployment.

Hardware Sizing Information

Genesys Knowledge Center Server

	Minimal	Recommended
CPU	Multicore (8+)
RAM	8GB	16GB
Disk Space	100GB or more, depending on the number of knowledge bases and the depth of the history

Genesys Knowledge Center CMS

	Minimal	Recommended
CPU	Multicore (8+)
RAM	8GB	16GB
Disk Space	10GB or more, depending on the number of knowledge bases

Recommended Software Configuration

• OS version—Linux 6 x64 or higher, Windows Server 2008R2 x64 or higher
• Java version—Java version 1.7 or higher, 64-Bit Server VM

Java Options	Initial heap size (Xms)	Maximum heap size (Xmx)
Genesys Knowledge Center Server (without archiving)	4096m	4096m
Genesys Knowledge Center Server (with archiving)	4096m	8192m
Genesys Knowledge Center CMS	1024m	1024m

XMS and Xms parameters used by Knowledge Center Server and Knowledge Center CMS are changed in the setenv.bat or setenv.sh files.

Important

It is strongly advised to not set the Xmx larger than 32Gb.

Important

In most cases it is recommended to plan your deployment with 50% of your memory allocated to the running application. The remaining 50% is used for the OS filesystem cache allowing for different software (including Genesys Knowledge Center) to work faster and minimizing disk operations.