Prerequisites

OS Requirements

Knowledge Center Server

• OS Red Hat Enterprise Linux AS 5 (Intel 32-bit)
• OS Red Hat Enterprise Linux AS 5-7 (Intel EM64T)
• OS Windows Server 2008 (Intel EM64T)
• OS Windows Server 2012

Knowledge CMS

• OS Red Hat Enterprise Linux AS 5 (Intel 32-bit)
• OS Red Hat Enterprise Linux AS 5-7 (Intel EM64T)
• OS Windows Server 2008 (Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)

Genesys Knowledge Center Plugin for Workspace Desktop Edition

• OS Windows Vista (Intel 32-bit)
• OS Windows Server 2008 (Intel 32-bit, Intel EM64T)
• OS Windows 7 (Intel 32-bit, Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)
• OS Windows 8 (Intel EM64T)

Genesys Knowledge Center Plugin for Administrator

• OS Red Hat Enterprise Linux AS 5 (Intel EM64T)
• OS Windows Server 2008 (Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)

Genesys Knowledge Center Plugin for Pulse

• OS Red Hat Enterprise Linux AS 5 (Intel EM64T)
• OS Windows Server 2008 (Intel 32-bit, Intel EM64T)
• OS Windows Server 2012 (Intel EM64T)

Web Browsers

• Google Chrome 34+
• Mozilla Firefox 24+
• Microsoft Internet Explorer 10+
• Apple Safari 7+

Java Requirements

• Java 7 SE Bundle

Genesys Environment

• Genesys Framework 8.1–8.5
• Configuration Server (8.1.300.21 / 8.5.100.02)
• Genesys Administrator 8.5
• Workspace Desktop Edition 8.5
• Pulse 8.5.1 or higher