Indexer

If you are not going to use a CMS you can use the indexer to import data for use with Genesys Knowledge Center.

The indexer is installed during the installation of Knowledge Center Server. It is located inside your Knowledge Center Server installation folder in the \server\tools\indexer subdirectory.

Options

POSIX-like options	GNU-like long options	Required	Default	Description
-h	--host	yes	none	Genesys Knowledge Center Server host
-u	--user	yes	none	Authorization message
-a	--authorization	no	none	Credential for Basic Authorization on Knowledge Center Server (if enabled)
-f	--file	no	./	file or directory that contains indexed data for import
-l	--loop	no	false	read "-f (--file)" file or folder infinitely

Usage

java -jar gks-indexer.jar
    --host "http://%host%:%port%/gks-server"
    --file "%path_to_repo%/tools/indexer/xml-datasets"
    --user "gksuser"
    --authorization "user name:user password"

XML example

<?xml version="1.0" encoding="UTF-8"?>
<documents kbsId="knowledgebaseId" lang="en">
    <document>
        <answer>answer_1</answer>
        <categories>
            <category>
                <id>cat_1_id</id>
                <name>cat_1</name>
            </category>
            <category>
                <id>cat_2_id</id>
                <name>cat_2</name>
            </category>
        </categories>
        <customFields>
            <entry>
                <key>customField1</key>
                <value>customFieldValue1</value>
            </entry>
            <entry>
                <key>customField2</key>
                <value>customFieldValue2</value>
            </entry>
        </customFields>
        <created>2013-09-08 13:15:33</created>
        <id>document_1_id</id>
        <media>
            <media>application</media>
            <media>audio</media>
        </media>
        <modified>2014-01-03 22:03:19</modified>
        <question>question_1</question>
        <tags>
            <tags>tag1</tags>
            <tags>tag2</tags>
        </tags>
        <url>google.com</url>
    </document>
    <document>
        <answer>answer_2</answer>
        <categories>
            <category>
                <id>cat_1_id</id>
                <name>cat_1</name>
            </category>
            <category>
                <id>cat_3_id</id>
                <name>cat_3</name>
            </category>
        </categories>
        <created>2010-03-09 11:15:21</created>
        <id>document_2_id</id>
        <media>
            <media>video</media>
            <media>text</media>
        </media>
        <modified>2013-08-01 05:54:52</modified>
        <question>question_2</question>
        <tags>
            <tags>tag3</tags>
            <tags>tag4</tags>
        </tags>
        <url>genesys.com</url>
    </document>
</documents>

JSON example

{
    "kbsId": "knowledgebaseId",
    "lang": "en",
    "documents": [{
        "answer": "answer_1",
        "categories": [{
            "id": "cat_1_id",
            "name": "cat_1"
        }, {
            "id": "cat_2_id",
            "name": "cat_2"
        }],
        "created": "2013-09-08 13:15:33",
        "id": "document_1_id",
        "media": [
            "application",
            "audio"
        ],
        "modified": "2014-01-03 22:03:19",
        "question": "question_1",
        "tags": [
            "tag1",
            "tag2"
        ],
        "url": "google.com"
    }, {
        "answer": "answer_2",
        "categories": [{
            "id": "cat_1_id",
            "name": "cat_1"
        }, {
            "id": "cat_3_id",
            "name": "cat_3"
        }],
        "created": "2010-03-09 11:15:21",
        "id": "document_2_id",
        "media": [
            "video",
            "text"
        ],
        "modified": "2013-08-01 05:54:52",
        "question": "question_2",
        "tags": [
            "tag3",
            "tag4"
        ],
        "url": "genesys.com"
    }]
}