Downloading Workbench

Follow these steps to download Workbench:

1. Login to My Support.
2. Click Continue to your Dashboard button.
3. On the Dashboard screen, select the Apps and Tools tile.
4. On the Apps and Tools screen, select the Workbench tile.
5. On the Genesys Care Workbench screen, click Download Workbench link.
6. On the Terms and Conditions screen, click the checkbox to accept the Terms and Conditions, and click Download.
7. On the zip screen, click Download again.

The result of the above is, depending on the target Workbench host(s) Operating System, a locally downloaded:

• Workbench_9.x.xxx.xx_WINDOWS.zip file
• Workbench_9.x.xxx.xx_LINUX.tar.gz file

Please now review the Planning and Prerequisites sections of this document before continuing to the Deployment sections.